Salary: $130,000-$160,000 At Frontline Insurance, we are on a mission to Make Things Better, and our Lead Business Analyst - Policy & Digital Systemsplays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values Integrity, Patriotism, Family, and Creativity are at the heart of everything we do. Were committed to making a difference and achieving remarkable things together. If youre looking for a role, as a Lead Business Analyst - Policy & Digital Systems, where you can make a meaningful impact and grow your career, your next adventure starts here!

Our Lead Business Analyst - Policy & Digital Systems enjoys robust benefits: Hybrid work schedule! Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term). Financial Security: 401k Retirement Plan with a generous 9% match Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as a Lead Business Analyst - Policy & Digital Systems: Oversee BA work within assigned workstreams, ensuring requirements and user stories are clearly defined, complete, and development ready. Ensure a BA plan is created, maintained, and kept up to date (tasks, target dates, hours, deliverables). Identify potential scope increases and deviations from the established business case (if applicable for assigned workstream), escalate for necessary approvals, and proactively monitor dates and delays to keep analysis efforts aligned with overall delivery timelines. Provide direction, mentorship, and daily guidance to Business Analysts to keep analysis efforts aligned with business and delivery goals. Analyze business requests to understand the underlying objectives and ensure solutions deliver value; proactively identify opportunities for improvement and recommend alternative approaches when appropriate. Review requirements to ensure they reflect true business needs, are updated correctly, and comply with BA standards. Ensure BAs leverage appropriate analysis techniques (e.g., decision tables, process flows, entity relationship diagrams) to fully support their work and stakeholder understanding. Act as a subject matter expert on Guidewire PolicyCenter and Digital Portals, providing guidance on system workflows, business rules, and integrations. Oversee production support analysis, if included in the assigned workstream, ensuring timely investigation and resolution of issues while maintaining production SLAs. Support development and QA teams by providing clarity on requirements, addressing questions, and ensuring alignment throughout the development lifecycle. Support User Acceptance Testing by ensuring timely BA responsiveness to UAT requests, triaging issues reported by testers, and coordinating necessary fixes with IT leadership approval to ensure system changes meet business needs before deployment. Coordinate with cross-functional teams, including Product Owners, Developers, QA Analysts, and other business and IT stakeholders, to ensure smooth execution and delivery. Loop in BA Leads from other centers as needed for cross-functional impacts to keep efforts focused and effective. Foster strong relationships with business stakeholders to build trust, deepen understanding of business processes and objectives, and ensure analysis deliverables are aligned with actual operational and strategic needs. Collaborate with the Business Analysis Manager, BA Practice Lead, other BA Leads, and the Director of Business Analysis to establish, refine, and enforce business analysis best practices and process standards, ensuring consistency across all teams. Identify and implement process improvements within assigned workstreams to enhance BA efficiency, quality, and delivery outcomes, in alignment with established BA COE standards. Ensure BAs in assigned workstreams follow BA COE standards and maintain accurate, up-to-date requirements. Step in hands-on as needed to support requirements gathering, analysis activities, and documentation directly. Contribute to requirements cleanup initiatives and ensure requirements within assigned workstreams remain current and reliable. Participate in recruiting, interviewing, and selection processes for Business Analysts, providing input to ensure strong team fit and alignment with practice standards. Provide ongoing performance feedback and input to the BA Manager and BA Practice Lead regarding Business Analysts assigned to their workstreams, supporting effective coaching, development, and performance evaluations.

What we are looking for as a Lead Business Analyst - Policy & Digital Systems: Bachelors degree in a related field (e.g., Business, IT, Insurance, or equivalent experience). 7+ years of business analysis experience, preferably in underwriting, insurance technology, or digital transformation projects. 5+ years of experience in P&C Insurance, with strong expertise in Guidewire PolicyCenter and Digital Portals. Ability to adapt in a fast-paced, evolving environment and manage multiple priorities.

Strong communication, collaboration, and leadership skills.

Why work for Frontline Insurance?

At Frontline Insurance, were more than just a workplace were a community of innovators, problem solvers, and dedicated professionals committed to our core values:Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.