INTERNAL SERVICE ADVISOR
10 Days Old
We are seeking a dedicated and knowledgeable Internal Service Advisor to join our automotive service team. This role requires a strong understanding of automotive diagnostics, excellent communication skills, and a passion for customer satisfaction.
Duties
- Write Internal Repair Orders, coordinate with Used Car Manager and Technicians, build and communicate repair estimates, follow-up on the progress of repairs, and update service repairs
- Provide detailed explanations of services required, including brake repair, oil changes, and other maintenance tasks.
- Utilize automotive diagnostics to identify issues and recommend appropriate solutions.
- Prepare service estimates and manage service writing effectively to ensure clarity.
- Coordinate with mechanics to ensure timely completion of services while maintaining high-quality standards.
- Follow up with post-service to ensure satisfaction and address any further questions or concerns.
- Maintain accurate records of customer interactions, services performed, and parts used.
- Stay informed about the latest automotive technologies and service techniques to provide knowledgeable advice.
Qualifications
- Previous experience in automotive service is preferred.
- Strong knowledge of automotive systems, including brake repair, oil change procedures, and general maintenance.
- Excellent sales skills with the ability to effectively communicate recommendations.
- Proficiency in auto estimating and service management software is a plus.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks efficiently.
- Strong problem-solving skills with attention to detail.
- A valid driver's license is required.
Join our team today and contribute to delivering exceptional automotive service while building lasting relationships with our customers!
- Location:
- Santa Clara