About Orsini Specialty Pharmacy   Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™.   Our Mission   Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.     LIVE IT Values   At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.     Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First     Salary Range: $53,000 - $62,000   Position Summary Supervises and supports a team of permanent and contingent Enrollment and Intake Tech  Representatives who are responsible for the data-entry of new enrollments and for processing patients and their orders within the Orsini EHR. The supervisor will provide oversight for processing patient enrollments from ORBIT through RxSetup in CareTend. The supervisor will ensure that the team is trained and motivated. They will assist with hiring staff for incremental growth or re-staffing open positions. The role will validate the accuracy of the team's work and ensures that performance goals are met. Interfaces with a variety of internal and external customers including patients, physicians, account mangers, sales, pharmacy managers, contingent workforce managers, manufacturer representatives, reimbursement and upper management. Ensures that all HIPAA, policies/procedures and compliance requirements are met within the department.

Required Knowledge, Skills & Training   Illinois Pharmacy Technician License Required Previous leadership/management experience Experience with enrollment Knowledge of pharmacy benefit, rejection codes, and claims processing Knowledge of pharmacy and insurance terminology of coverage Knowledge of HCPCs codes Able to multitask Able to work well in a fast-paced working environment

Essential Job Duties   •    Monitors the production, volume, and quality of the work produced by the team using a variety of reports and audit tools. Will make adjustments to assignments daily to achieve maximum results. Ensures account audits are completed weekly. •    Establishes individual employee goals and provides timely performance feedback. Recognizes and rewards good performance. Addresses and resolves Human Resource issues following policies and procedures including disciplinary action. Escalates issues to HR appropriately. Completes yearly performance                  reviews. •    Conducts interviews, hires, trains, and motivates team. Interfaces with contingent workforce company managers. Makes certain employees have all needed tools including appropriate system access.  Approves time for permanent and contingent workforce. •    Responsible for integration of new Specialty business for therapies handled by assigned team. Disseminates accurate information to the team. •    Functions as the main resource for questions regarding admissions policies and procedures. Resolves escalated Intake and Enrollment issues. Collects and publishes data, establishes facts, draw conclusions, solves problems, and responds to inquiries. Ensures that other departments are involved when needed.                  Escalates IT problems appropriately. •    Responsible for helping to develop policies and procedures and process improvement strategies within the department. Communicates procedure changes to departments affected by that change. Employee Benefits     BCBSL Medical Delta Dental EyeMed Vision 401k Accident & Critical Illness Life Insurance PTO, Holiday Pay, and Floating Holidays Tuition Reimbursement