Inside Sales/Customer Service Specialist

Location: Woodbine, IA Reports To: Customer Service Manager Shift (day, night, or flexible): day At Tommy Gate, we believe in the power of career development and the transformative impact it can have on individuals and communities. As a trailblazing force in the industry, Tommy Gate is renowned for being one of the leading manufacturers of liftgates, setting new standards through innovative, high-quality solutions that enrich lives and help those we serve. Our company's foundation is built upon a culture of collaboration and respect, fostering an environment where ideas flourish and talents thrive. Together, we strive to create a place where each team member is inspired to aim high and turn hard work and drive into opportunities. As we continue to grow and expand as a company, we are actively seeking diverse and talented individuals who share our passion for excellence and want to be part of a journey that encourages personal and professional growth. Who We're Looking For

We're looking for an Inside Sales/Customer Service Specialist to join our team. The ideal candidate will be positive, professional and detail-oriented with a demonstrated ability to provide a great customer experience. The Inside Sales/Customer Service Specialist does not have supervisory responsibilities and will report to the Customer Service Manager. What You'll Be Doing

Maintain a positive, empathetic, and professional attitude toward customers at all times Know our products inside and out so that you can answer questions Respond promptly to customer inquiries Process orders and requests Ensure customer satisfaction and provides professional customer support Troubleshoot common issues with a product or service Determine the quickest, most effective ways to answer a client's or customer's questions Escalate queries and concerns Route qualified opportunities to the appropriate sales executives for further development and closure Perform other related duties as assigned by management. Experience and Education Requirements

High school diploma or general education degree (GED), and 6-12 months related experience and/or training, or equivalent combination of education and experience Computer skills required: Spreadsheet Software (Excel) Order Processing systems Word Processing software (Word) Email Software (Outlook) Presentation software (PowerPoint) Desired Skills

Multitasking, time management and organizational skills Interpersonal and customer service skills Excellent communication skills, both written and verbal Proficiency with Sharepoint and CRM software Analytical and problem solving skills What We Offer

Paid holidays and generous paid time off A supportive work environment built on collaboration, teamwork, and respect Weekly Pay Life insurance plan at no charge to the employee. Quarterly Bonus Plan 401(k) plan with company matching Health Insurance with minimal employee contribution Being a part of the Tommy Gate Team At Tommy Gate, we foster a culture of collaboration where your ideas are valued and your growth is paramount. Our focus on professional development means you'll have access to cutting-edge training, empowering you to thrive and unlock your true potential. As a member of our team, you'll enjoy competitive compensation, comprehensive benefits, and a work-life balance that encourages success in all aspects of your life. Embrace the opportunity to be part of a team that impacts the world, one liftgate at a time. Let's build something together.