Scope:
Supports the Director of Housekeeping in overseeing all housekeeping operations—including guest rooms, public areas, and back-of-house spaces—to ensure the highest standards of cleanliness, presentation, and guest satisfaction are consistently met.

Primary Responsibilities:

• Assist in recruiting, training, mentoring, and evaluating housekeeping team members, fostering career growth and maintaining performance excellence.

• Inspect guest rooms, public areas, restrooms, storage spaces, and laundry facilities to ensure compliance with cleanliness and safety standards.

• Coordinate daily work assignments and staff schedules based on occupancy forecasts and operational needs.

• Oversee inventory control for linens, amenities, and cleaning supplies; assist with monthly stock counts and vendor ordering/receiving.

• Ensure timely completion of Housekeeper’s Reports and communicate room status updates to the Guest Services team.

• Report maintenance issues promptly to the Engineering Department and follow up to verify resolution.

• Respond promptly and courteously to guest requests, ensuring follow-up for complete satisfaction.

• Maintain a professional image and serve as a role model for grooming, dress, and service behavior.

• Lead safety, security, and service procedure training sessions for the housekeeping team.

• Serve as Manager on Duty as scheduled.

• Ensure compliance with all federal, state, and local regulations, including OSHA, EEOC, wage/hour, and health codes.

Key Relationships:

• Internal:

  • Guest Services: Coordinate room status, special requests, and service recovery.

  • Engineering: Communicate repair needs and safety hazards.

• External:

  • Guests: Deliver exceptional service and resolve concerns.

  • Vendors: Manage supply orders and deliveries.

Qualifications:

• High school diploma or equivalent; minimum two years of housekeeping or related experience, including supervisory responsibilities.

• Strong preference for candidates with proven excellence in hotel or resort housekeeping operations.

• Housekeeping and/or alcohol awareness certification as required by local regulations or brand standards.

Skills & Attributes:

• Exceptional organizational skills with strong attention to detail.

• Effective interpersonal and communication abilities.

• Demonstrated leadership and team motivation skills.

Working Conditions:

• Flexibility to work nights, weekends, and holidays in a fast-paced environment.

• Exposure to standard cleaning agents and equipment.