Head of Customer-Facing Product Management

About the Company

Expanding provider of online printing solutions

Industry Marketing and Advertising

Type Privately Held

About the Role

The Company is in search of a Head of Customer-Facing Product Management to lead the strategic development and optimization of all customer-facing sites and systems. The successful candidate will be responsible for conceiving and executing the roadmap strategy for the business's proprietary customer management system and e-commerce platform. This role requires a strong, strategic leader with a proven track record in meeting revenue, time-to-market, and growth goals. Key responsibilities include recruiting, leading, and mentoring a product team, fostering customer relationships, and ensuring a best-in-class e-commerce experience. The Head of Customer-Facing Product Management will also be instrumental in leading product strategy, innovation, and creating a unified front across cross-functional teams.

Applicants for the Head of Customer-Facing Product Management position at the company should have a Bachelor's degree and approximately 15 years of total experience, with a focus on product management and team leadership. A background in e-commerce or web-to-product settings is strongly preferred. The role demands a candidate with a history of success in agile environments, experience in building and delivering software functions, and a proven ability to work cross-functionally with teams and stakeholders. The ideal candidate will be a self-starter with a roll-up-your-sleeves attitude, possess creative problem-solving skills, and have a strong understanding of R&D and technology. Functional knowledge of artificial intelligence and its application to enhance customer experience is also a key qualification.

Travel Percent Less than 10%

Functions

Product Management Information Technology