Guest Service Agent

Job Category: Front of House Requisition Number: GUEST007847

A Guest Service Agent is a crucial position within the Front Office of a hotel, responsible for creating a positive guest experience by interacting with them from the moment they arrive until they depart, handling tasks like registration, check-out, and cashiering, while ensuring their stay is flawless and exceeding their expectations.

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience Vespera Resort is a fit for you! We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistance program, and food provided.

Will be required to work flexible scheduled shifts based on business needs. Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.

Understand the mission, vision, and goals of the hotel. Must be able to prioritize and work efficiently with limited supervision. Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs. Must possess basic computer skills. Strong attention to detail and the ability to handle multiple tasks simultaneously. General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. Ability to handle cash and balance cash drawer required. Strong team player, able to partner with management and other employees in a professional manner.

Greet and welcome guests upon arrival and provide exceptional service in every interaction. Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Assist in handling mail and facsimiles and providing guests with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted for, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries. Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction. Carries out supervisor requests in accordance with hotel policies and standard operating procedures. Follow 4 Keys service standards, standard operation procedures, and safety standards. Follow all appropriate policies and procedures while constantly striving to improve all standards of operations. Follow safety and security procedures. Adhere to attendance and reliability standards. Additional guest services duties as assigned by management. Follow all additional duties as assigned by management.

Compensation: $19.13 per hour

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Vespera Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Enthusiastic: Shows intense and eager enjoyment and interest

High School or better.

1 year: Experience in public guest/customer service position. Hotel experience preferred.