Sensei, a leading luxury wellness hospitality company, is looking for a General Manager at its flagship property, Sensei Porcupine Creek. As the leader of this desert oasis in Rancho Mirage, CA, you will be the heartbeat of the retreat, responsible for leading a passionate team in the pursuit of both hospitality and wellness excellence, ensuring that each guest’s stay is deeply nourishing, both physically and emotionally.

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. The General Manager is the onsite leader of the retreat, ultimately responsible for its overall success, including guest and employee satisfaction, profitability, owner relations, operational excellence, and team development. This role demands strong leadership skills, a passion to deliver exceptional guest experiences, and solid business acumen. The General Manager works closely with the on-property Leadership Team and the Corporate Guidance Team to achieve strategic goals and ensure the retreat runs smoothly and efficiently. Responsibilities Strategic Leadership and Management Develop, implement and execute strategic goals and objectives aligned with the retreat mission and overall company goals. Create an operating environment that assures consistent excellence in guest, employee and owner satisfaction. Directly oversee Finance, People Operations, Golf Course Maintenance, Engineering, F&B and Rooms Operations, Sales/Events, Nobu partnership and relationship, and Golf Course Consultant. Maintain product and service quality standards by analysis of guest satisfaction system, investigating opportunities and correcting to provide exceptional service. Manage and develop staff (team members) across all departments, including recruiting, hiring, training, performance management, and fostering a positive and engaging work environment. Drive revenue growth and maximize profitability by overseeing budgets, financial planning, and revenue management strategies. Lead and participate in weekly revenue and staff meetings to assess performance, identify areas for improvement, and adjust strategies as needed. Collaborate with sales and marketing teams to develop effective campaigns and promotions to attract new guests and ensure fair market share. Be an ambassador for the property in the local community through involvement in local events and activities, the Chamber of Commerce, etc. Guest Satisfaction Ensure the retreat consistently delivers superior guest satisfaction by maintaining high service and quality standards. Address guest complaints and concerns promptly and professionally, implementing effective service recovery guidelines. Monitor and manage online reputation and feedback on platforms like TripAdvisor and Google and respond to guest feedback and reviews promptly. Conduct regular inspections of guest rooms, public areas, and grounds to ensure cleanliness, appearance, and functionality. Implement training programs to enhance employee skills in customer service, and other skills. Develop close relationships with ownership representatives, ensuring all owner requests are handled with the utmost of care and urgency when on property Financial Performance Monitor financial performance of the retreat through daily, monthly, and annual analysis of financial reports, identifying variances, and making adjustments as necessary. Oversee financial and purchasing processes and procedures. Develop close relationships with ownership reps and asset management team Assist in educating team members to think like an owner People Operations Performance Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with all applicable local, state and federal labor laws and regulations and company policies and procedures. Implement and maintain effective open-door communication that crosses departmental lines in order to reach all employees. Property Maintenance and Safety Oversee the maintenance and upkeep of retreat facilities, including preventative maintenance programs and renovations. Ensure a safe and secure environment for guests and staff by adhering to health and safety regulations. Implement and manage sustainability initiatives to reduce the retreat's environmental impact. Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represent departmental objectives and interests to internal and external customers Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner Teamwork - Develop and promote teamwork and cooperation among co-workers Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company Other duties as assigned Qualifications Education and/or Experience Bachelor’s degree in administration, Business Administration, Hospitality Management, or related field preferred; equivalent experience acceptable. Minimum of 5 years of experience in hotel management, preferably at the General Manager level. Wellness Experience is beneficial Required Technical/Other Skills and Abilities Strong leadership, communication (verbal and written), and interpersonal skills with the ability to motivate and manage a diverse team. Proven track record of improving guest satisfaction and achieving financial targets. Proficiency in hotel management software and systems (i.e.; PMS and Central Reservation System (Opera), Microsoft Office Suite (Word, Excel, PPT), Yield Management System, Daily Revenue Program, Payroll, etc.) Strong financial acumen, including revenue optimization and budgeting. Excellent problem-solving and decision-making abilities, capable of working well under pressure.

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