Hyatt Place Pasadena

Hyatt Place Pasadena - Front Desk Agent

Are you a people-oriented professional with a passion for hospitality and teamwork? The Hyatt Place Pasadena is seeking flexible, outgoing Front Desk Agents to cover a variety of shifts, including AM, PM, mid, and overnight. You will be part of a supportive team that works together to create seamless, memorable guest experiences-whether you're welcoming early arrivals, assisting late-night travelers, or ensuring smooth transitions between shifts.

Key Responsibilities

Warmly greet and assist guests, ensuring a positive first impression. Manage check-in/check-out efficiently with accuracy and attention to detail. Provide information about hotel amenities, services, and local attractions. Collaborate with teammates and coordinate with other departments to deliver outstanding service. Promptly respond to guest inquiries, concerns, and special requests. Process payments, maintain accurate records, and handle cash responsibly. Maintain the cleanliness and organization of the front desk area. Answer phone calls, manage reservations, and perform light administrative duties. Qualifications High school diploma or equivalent required. Prior cash handling experience. Excellent communication and teamwork skills. Proficient computer skills; experience with Opera Cloud , Micros POS , and HyattConnect preferred. Strong problem-solving skills and ability to multitask in a fast-paced environment. Flexible availability for AM, PM, mid, or overnight shifts, including weekends and holidays. Previous hospitality or customer service experience preferred; hotel experience a plus. Physical Requirements Ability to stand for up to 8 hours. Occasional lifting or carrying of items up to 20-25 lbs. Ability to bend, reach, and move quickly between front desk and other areas as needed.

Why Join Us At Hyatt Place Pasadena, you'll join an energetic, team-focused environment where every shift plays an important role in our success. We value collaboration, flexibility, and a shared commitment to exceptional service.

Equal Opportunity Employer Hyatt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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