Financial Service Representative (FSR) - Woodlake Job Category: Customer Service Requisition Number: FINAN002475 Full-Time On-site Hourly Range: $21 USD to $32 USD Rate: $21 USD per hour Woodlake, CA 93286, USA Description Responsibilities include, but are not limited to: Greet new customers Interview customers to obtain information and explain available financial and deposit services, consumer services, and online banking services Discuss any limits, requirements, or fees associated with an account Refers prospects and customers to other areas of the bank for additional services Promote strong customer and client interactions, build relationships, participate in cross-selling, and offer new products and services Collect initial account deposit and process for customer Rents safe deposit boxes and assists customers with safe deposit boxes Maintains customer branch legal files, including MSB accounts Ensure that all client information is confidential Order checks and/or debit cards Comply and stay up to date with applicable laws and regulations through compliance online training Close CDs, IRAs, and Safe Deposit Boxes Assist customers to complete consumer loan applications and forwarding applications to the appropriate department Complete Chex Systems verification on new accounts Answers questions in person or on the telephone and refers customers to other bank services as necessary Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery May need to travel to another branch location to assist with coverage Participates in qualifying CRA activities Collect and review required documentation based on account ownership Other duties as assigned Required knowledge skill and ability: To perform the job successfully, an individual should demonstrate the following competencies: Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees Advanced written and verbal communication skills for maintaining good relationships with customers and addressing concerns promptly to increase customer satisfaction Problem-solving skills for identifying and addressing customer concerns Detail-oriented, high degree of accuracy Multitasking skills for handling multiple clients and their accounts Excellent computer skills to enable the use of online programs account and record management Education and experience: A high school diploma or GED equivalent is required. Plus, two (2) or more years of experience in bank operations, new accounts, or credit assistant/loan positions. Banking industry knowledge including, Credit Cards, Debit Cards, Deposit and Loan Products for Consumers, Small Business, and Commercial Clients. Work environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand; use hands to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. At-will employment notice: I understand that, if hired, my employment with Bank of the Sierra is at-will, meaning that either I or the bank may terminate the employment at any time, with or without cause or advance notice, so as long as the reason is lawful. By submitting this application, you understand and agree to the at-will notice. Bank of the Sierra is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Qualifications Required High School or better. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.