Field Service Technician, South Salt Lake

Field Service Technician

2 Days Old

Job Description

About Torus

Torus is a pioneering, sustainable energy solutions company based in Utah, dedicated to revolutionizing renewable energy storage and management. Our mission is to empower individuals and communities to become their own renewable energy provider.

We are driven by a deep-rooted commitment to sustainability and community. We tackle critical challenges facing the American energy landscape. Our advanced Torus Spin Flywheel™ technology charges and discharges electricity 16 times faster than traditional batteries, ensuring rapid response to grid demands and enhancing energy efficiency.

Our advanced manufacturing, research, and development facilities in South Salt Lake and Springville, Utah drive continuous innovation, and our commitment to American manufacturing ensures quality and reliability. Join us at Torus and be part of an exciting team that is transforming the energy landscape.

About the Role

Torus systems are constantly communicating, sending real-time information from the field to our monitoring team. As a Field Technician in the Rapid Response Unit (RUU), you respond to real-time alerts and perform proactive maintenance. You ensure that our systems operate safely, reliably, and to their performance goals. Working closely with Torus Overwatch Command (TOC), you’ll resolve issues quickly - Valuing Speed & Quality Equally - documenting site conditions, and ensuring a consistent, high-quality, white glove customer experience.

Responsibilities

Respond to system alerts dispatched by TOC, conducting on-site diagnostics and resolution.
Perform routine maintenance, scheduled inspections, and field-based component replacements.
Assist in commissioning, troubleshooting, and warranty service of Torus energy storage systems.
Document service actions, site conditions, and asset performance with accuracy and clarity.
Escalate complex issues to TOC Engineers and collaborate on root cause investigations.
Support regional coverage as part of a rotating 24/7 on-call schedule.
Maintain tools, vehicles, and safety equipment in compliance with company and regulatory standards.
Following all safety procedures, including use of PPE and adherence to lockout/tagout (LOTO) protocols.

Required Experience

1+ years of experience performing comprehensive electrical work, including system installation, maintenance, and troubleshooting, in compliance with safety regulations and code requirements.
2+ years working with energy systems such as battery energy storage systems (BESS), flywheel energy storage systems (FESS), and commercial HVAC equipment. Including troubleshooting, maintenance, and system integration in the field.
Working knowledge of AC/DC systems, electrical safety, and energy storage equipment.
2+ years working with PV systems, including site-level troubleshooting and inverter support, string testing, assess array performance, and inspect PV balance-of-system components.
Strong problem-solving skills and comfort with working independently in the field.
Ability to read electrical diagrams, interpret system dashboards, and follow SOPs.
Effective communication with both technical and non-technical stakeholders.
Familiarity with communications hardware (e.g., routers, gateways, cellular modems) and basic cybersecurity practices related to field-deployed energy systems, including secure equipment handling, network connectivity, and data integrity.

Preferred Experience

Electrician Apprentice License
Certifications in safety standards (e.g., OSHA, NFPA 70E) and renewable systems (e.g., NABCEP).

Who You Are

You’ll be a great fit if you have a passion for meeting and exceeding customers’ needs with a keen attention to detail and communication are the keys to success. You must be self-motivated, organized, and excellent in customer service while navigating complicated issues in a professional manner with quick and meaningful resolutions. As a member of a rapidly growing startup, you’ll add incredible value to empower our customers to discover, purchase, and install the Torus products that will help them live clean, renewable lives. You are committed to the quality and safety of Torus products and services.

Our Perks & Benefits

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans; Dental insurance; and Vision insurance
Human-centered Paid Time Off (based on employment status) including unlimited discretionary PTO or 10 days accrued PTO; 10-days paid company holidays; Waiting period-free 100% paid parental leave.
Torus paid Life and AD&D Insurance with option to purchase additional coverage
Voluntary Short- and Long-Term Disability Insurance
Peer Recognition Program

You’ll be a great fit if you are a team player who thrives when learning and contributes to a positive team culture. You are someone who demonstrates and values consistent punctuality ensuring jobs are completed on time. You are adaptable and able to meet changing schedules, customer needs, and site conditions. You demonstrate ethical and reliable behaviors – you prioritize being on time and are comfortable working unsupervised, if needed, for extended periods of time. You are a self-starter with a natural sense of urgency who thrives meeting task-based metric goals.

Our Perks & Benefits

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans; Dental insurance; and Vision insurance
Human-centered Paid Time Off (based on employment status) including 10 days of accrued PTO; 10-days paid company holidays; Waiting period-free 100% paid parental leave.
Torus paid Life and AD&D Insurance with option to purchase additional coverage
Voluntary Short- and Long-Term Disability Insurance
Peer Recognition Program

Additional Details

Background Check All candidates are subject to a background check.

Location + Travel This position is based in Utah. The nature of the position requires the team member to work at customer locations. Occasional work and training will be required at the South Salt Lake warehouse (air-conditioned).

Schedule Full-Time, Hourly

Compensation $20 - $22/hour (Note: Compensation is commensurate with experience and the level of technical and coordination responsibilities required for the role.)

Physical Requirements

Ability to lift and carry up to 60 lbs regularly as part of routine service work.
Capable of working outdoors in various weather conditions and navigating active construction or utility sites.
Commitment to following all safety procedures, including use of PPE and adherence to lockout/tagout (LOTO) protocols.
Ability to work a flexible schedule to support customers and team members on nights, weekends and/or holidays.
Valid driver’s license and willingness to travel to customer and utility sites.
Must have mathematical knowledge, physical dexterity, and ability to use hand and power tools.
Must be willing and able to ascend ladders/stairs, work at varying heights, and on rooftops.
Ability to work in inclement weather at varying times and places.
Must be capable of standing, bending, and executing repetitive tasks for prolonged periods of time.
Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
Must report to work with the ability to use full and unimpaired skills and judgment to safely execute your job.
Regular and predictable attendance, including occasional evenings, weekends, and holidays.
Proficiency in reading, writing, and speaking English required.

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Location:: South Salt Lake
Job Type:: PartTime
Category:: Engineering

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