Field Service Technician

Applied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full-time role supporting customers throughout Grand Rapids and the surrounding areas.

This position is ideal for a hands-on problem solver who enjoys working with technology and providing excellent customer service. Training will be provided for the right candidate, so prior experience, while helpful, is not required.

Responsibilities

• Repair and maintain a wide variety of office equipment including multifunctional
• Maintain an assigned territory and provide Applied Innovation-level of service quality and responsiveness.
• Collaborate with fellow technicians to ensure client service needs are met.
• Maintain accurate inventory of parts and tools.
• Represent Applied Innovation well in all interactions you are the face of Applied Innovation!

Requirements

• Valid driver's license and a good driving record
• High school diploma or equivalent education or higher
• Factory certifications from Canon & Ricoh are preferred but not required.
• Knowledge of print drivers and basic network communication is helpful.
• Excellent organization, communication, and time management skills.
• Superior planning skills.
• Proven troubleshooting skills.
• Operate a company vehicle in a safe, courteous manner.

Applied Innovation offers a full benefit program that includes medical, dental, life, short-term disability, 401(k) with a company match, onsite gym, paid vacation and holidays.