Description: We are seeking a dedicated and customer-focused Express Service Advisor to join our team. The ideal candidate will excel in building strong relationships with customers and educating them on how to maximize the life and performance of their vehicles.

Key Responsibilities: - Advise customers on necessary services for routine maintenance to ensure optimal vehicle performance. - Confer with customers regarding inspection results, recommend corrective procedures, and prepare work orders for needed repairs. - Prepare detailed repair orders that include time, cost, and labor estimates for services. - Document customer concerns on repair orders to assist technicians in accurately diagnosing issues. - Clearly explain the work performed and repair order charges to customers to ensure transparency. - Handle customer complaints professionally and effectively to maintain customer satisfaction. - Schedule service appointments to accommodate customer needs. - Obtain and maintain accurate customer and vehicle data for service records.

We welcome applicants from all backgrounds and experiences to apply for this position. Join us in providing exceptional service and support to our valued customers!

Requirements: Skills and Qualifications: - Strong interpersonal and communication skills to build relationships with customers. - Knowledge of automotive services and maintenance procedures preferred but not required. - Ability to explain technical information in a clear and understandable manner. - Excellent problem-solving skills to address customer concerns. - Proficient in using computer systems for scheduling and record-keeping. - Strong organizational skills to manage multiple tasks efficiently. - Genuine desire to create memorable customer experiences.