About the Role: We are looking for a reliable, hands-on, and proactive Event Operations Lead to support and lead locker operations at live events across various venues. This role is ideal for someone who thrives in fast-paced environments, enjoys technical troubleshooting, and has strong leadership and customer service skills. As an Event Operations Lead, you will be responsible for site setup, locker functionality, team supervision, and overall customer satisfaction throughout each event. Key Responsibilities: Adhere to company dress code and clock-in using ADP system Assist with event site setup/breakdown, including moving lockers and setting up tents, tables, and signage Ensure all equipment (QR codes, lockers, app, tools) is functioning and troubleshoot minor issues Perform basic maintenance on lockers (e.g., battery replacement, screw adjustments, lock repairs) Supervise team members and ensure proper customer handling at all times Maintain crowd control and ensure event site safety Handle escalated customer issues professionally and proactively Train event staff on operational procedures and best practices Organize and assign staff break rotations Submit closing reports and confirm proper wrap-up of the event site Transport or retrieve resources from nearby storage units or venues as needed Qualifications (Required): At least 18 years of age Authorized to work in the United States Reliable transportation and punctuality iPhone or iPad access during shifts Ability to lift/push/pull up to 50 lbs and stand/walk for extended periods Comfortable working afternoons, evenings, weekends, and holidays Basic technical understanding of iOS and Android apps Ability to use basic tools (power drill, screwdriver, etc.) Professional demeanor and strong communication skills Flexible and committed to staying for full event durations Preferred Experience: 1+ years of customer service experience 1+ years of basic hardware maintenance experience 1+ years of iOS (Apple software) usage or support 1+ years of supervisory or managerial experience (310 employees) Reports To: Regional Manager If you're proactive, dependable, and ready to lead at exciting live events, wed love to hear from you!