Overview

Job Purpose

We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets.

The API Gateway Platform Engineering team ensures the reliability, availability, and performance of the organization's Apigee Hybrid API management platform, operating and supporting the core gateway infrastructure exclusively on Linux systems. This role focuses on maintaining platform health, executing upgrades and patches, troubleshooting complex infrastructure issues, enhancing security and observability, and implementing automation to improve operational efficiency. Engineers in this team play a critical role in sustaining a secure, scalable, and high performing API gateway foundation while collaborating with architecture and integration teams on enterprise API initiatives.

Responsibilities Design, plan, and implement enhancements to the API gateway platform and supporting infrastructure Optimize gateway and supporting components for maximum availability, performance, and scalability Respond to and support production operations in a 24/7 environment, ensuring uptime and reliability Troubleshoot and resolve infrastructure level and platform level issues proactively and reactively Administer, maintain, and operate Apigee Hybrid components across Linux based environments Manage platform configurations, runtime versions, patch levels, certificates, and upgrade paths Perform technical analysis, identify root causes, and implement durable solutions to platform issues Partner with architecture, security, SRE, and development teams to support enterprise API initiatives Educate and mentor team members and operations staff on platform functionality and tooling Participate in a weekly on call rotation to support after hours operational events and planned change activities Knowledge and Experience Bachelor's degree in CIS, Computer Science, or equivalent experience in Systems Engineering / IT 3+ years supporting enterprise-grade applications or platforms in production environments Strong operational understanding of API management platforms, preferably Apigee Hybrid Demonstrated knowledge of Linux Operating Systems Experience managing and supporting distributed systems, containers, or Kubernetes-based deployments Understanding of networking fundamentals (TCP/IP, TLS, DNS, load balancing, routing) Working knowledge of CI/CD concepts and tools (Git, Jenkins, Artifactory, etc.) Familiarity with observability stacks (Splunk, Prometheus, Grafana, ELK, or similar) Experience performing root cause analysis, troubleshooting platform-level issues, and driving long-term remediation Functional scripting abilities (Bash, Python, or similar) to automate operational tasks Strong analytical, diagnostic, and problem-solving skills Ability to work effectively in a fast-paced, service-oriented environment Strong communication skills, capable of interfacing with operations, architecture, and development teams Customer-focused mindset with dedication to delivering stable and secure platform services Desired Hands-on experience with Apigee Hybrid runtime components, including Router, Message Processor, Synchronizer, and Cassandra-based data stores Experience operating API gateways in hybrid or multi-cloud environments Understanding of API security models, including OAuth, mTLS, JWT, and key/token management Experience implementing and supporting platform upgrades, versioning strategies, and patch management for API gateways Knowledge of Kubernetes objects (Deployments, Services, ConfigMaps, Secrets) and experience running workloads on GKE, EKS, or similar Familiarity with service mesh concepts (Istio, Envoy) and API traffic patterns

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.