Location

Dallas/Fort Worth, TX

Job Summary

The Dispatcher is a critical team member responsible for managing inbound and outbound calls, booking service appointments, and dispatching technicians based on skill, location, and availability. This role ensures a seamless daily workflow and delivers exceptional customer experiences through outstanding verbal communication and efficient service coordination.

Key Responsibilities

• Call Management: Handle a high volume of inbound and outbound calls promptly and professionally, providing accurate service information and following up on leads, estimates, and appointments.
  
  
• Appointment Scheduling: Convert customer inquiries into scheduled appointments by identifying needs, providing quotes, and confirming service details to meet sales targets and customer expectations.
  
  
• Dispatch Coordination: Assign technicians to jobs based on skill, location, and availability, ensuring efficient route planning and timely service delivery.
  
  
• Data Entry: Accurately enter and maintain customer and service information in the dispatch software, ensuring all records are complete and up-to-date.
  
  
• Customer Service: Address customer inquiries, concerns, and complaints with a professional, solution-oriented approach, escalating issues when necessary.
  
  
• Technician Support: Communicate appointment details to technicians, assist with service-related inquiries, and ensure they have all necessary job information.
  
  

Key Skills and Qualifications

• Exceptional verbal communication and phone etiquette (required).
  
  
• Fast, accurate data entry with strong attention to detail.
  
  
• Ability to multitask and prioritize in a fast-paced environment.
  
  
• Problem-solving mindset with a customer-first attitude.
  
  
• Familiarity with service dispatch software (e.g., Workiz) preferred.
  
  
• Bilingual (English/Spanish) is a plus but not required.
  
  

Education and Experience

• High School Diploma or GED required.
  
  
• Minimum 12 years of experience in a dispatch, customer service representative, or scheduling role, preferably in home services. (preferred)
  
  
• Proven experience in a fast-paced, customer-facing environment.
  
  

Additional Requirements

• Ability to reliably commute to our office in the Dallas/Fort Worth area.
  
  
• Availability to work full-time hours, including Saturdays on a rotating schedule.
  
  
• No special certifications or licenses required.
  
  

Compensation

• Hourly Rate: $18$22/hour, depending on experience.
  
  
• Bonuses: Weekly performance bonus based on booking rate and sales.
  
  

Additional Information

We are seeking reliable, adaptable candidates with a strong team fit who can thrive in a dynamic environment. The ideal candidate is comfortable managing high call volumes, real-time scheduling changes, and has a passion for delivering excellent customer service.