Director of Sales and Brand Growth

Are you a visionary leader passionate about creating remarkable guest experiences and driving community impact? Chick-fil-A Garners Ferry is seeking a dynamic, people-first Director of Sales & Brand Growth to lead marketing strategy, guest engagement, and business development at one of the most caring locations in Columbia.

Responsibilities

• Develop and execute local marketing strategies
• Oversee community relations to include our YES donation philosophy (Youth, Education, Sustenance)
• Lead quarterly brand campaigns and promotions (e.g., product launches, guest giveaways, in-store activations)
• Build and nurture community partnerships with schools, businesses, and nonprofits
• Oversee digital media production (e.g., storytelling, podcast/video development)
• Analyze sales data, OSAT, and guest frequency metrics to identify growth opportunities
• Direct guest engagement strategies across catering, delivery, drive-thru, and dine-in channels
• Collaborate with team members to train and inspire excellent guest communication and service
• Maintain brand consistency in-store, online, and throughout local marketing channels
• Lead monthly Sales & Brand L10 meetings using the EOS model to track Rocks and KPIs
• Oversee catering team, and catering operations

What We're Looking For

• 2+ years of experience in marketing, communications, hospitality leadership, or brand management
• Strong understanding of Chick-fil-A's mission and values
• Excellent communication, organization, and relationship-building skills
• Data-literate and outcome-oriented (Sales, OSAT, Frequency, Reach, Engagement)
• Creative mindset with a passion for storytelling and brand design
• Self-starter with the ability to manage projects from concept to execution
• Experience with tools such as Canva, Adobe Creative Suite, or Final Cut Pro is a plus
• Ability to lead others
• Ability to communicate/coordinate with other departments to accomplish goals

This position reports to the Owner/Operator

We're not just a restaurant, we are a launchpad for leaders. Our location is one of the highest-volume stores in the region, and we're committed to growing both people with purpose. If you're passionate about brand building, servant leadership, and driving impact in your city, this is the role for you.