What You Will Be Doing

Department Leadership & Oversight

Lead daily operations of a 14-member Commercial Client Service team.

Ensure efficient workflows, quality service, and performance benchmarks.

Collaborate cross-functionally with Marketing, Sales, and Claims teams.

Serve as the escalation point for client or carrier issues.

Lead hiring, coaching, and performance management for the team.

Track strategic initiatives and operational improvements.

Training & Development

Lead onboarding and continuous education for team members.

Mentor staff to grow technical and service expertise.

Conduct audits and feedback sessions to enhance skills and processes.

Operational Management & Compliance

Ensure adherence to agency policies, industry regulations, and carrier standards.

Evaluate vendors and introduce tech/tools to enhance service efficiency.

Stay updated on industry trends and regulatory updates in the Commercial P&C space.