Digital Operations Manager

The Digital Operations Manager plays a crucial role in managing the digital technologies, processes, and procedures used by the Enrollment and Operations team, and the School of Law more broadly. As the primary webmaster for the School of Law, this role will oversee day-to-day operations of the website as well as long-term strategy. This work will be performed in close collaboration with the Law Digital Media and University Marketing. The Digital Operations Manager will also perform critical functions within the operations of Charney Hall. This includes serving as the primary back-up for the Charney Hall building manager and the development or maintenance of various digital systems used within the operations function. They will support law school faculty and staff by being an expert in university-supported applications and using this expertise to facilitate trainings and completing new employee onboarding. This position is situated within the Enrollment and Operations team, and may need to work on some nights and/or weekends. This position reports to the Sr. Director of Law Finance and takes additional direction and guidance from the Assistant Director of Enrollment and Operations.

Essential Duties and Responsibilities:

School of Law Website Management

• Serves as primary webmaster for School of Law website
• Oversees the management, maintenance, and long-term-strategy of the Law School website to ensure accuracy, functionality, and alignment with University best practices.
• Serve as the primary point of contact for university QA / accessibility tools, including tracking and resolving web issues such as broken links, misspellings, broken media, other quality assurance, and accessibility issues.
• Establish and implement routine update schedule and manage regular updates and projects with key stakeholders, such as faculty, Deans, and department heads.
• Responsible for maintaining operational elements of website.
• Facilitate regular training for web working group on Terminal4 (T4) usage, and provide timely updates on T4 functionality.
• Collaborates with Law Digital Media as well as University Marketing and Communications team on branding and visuals.
• Works closely with Assistant Director for Digital Media on website planning and implementation of new website organization.
• Implements regular updates to department pages.
• Troubleshoots website issues.
• Attend university-wide web meetings and trainings.

School of Law Operations

• Acts as primary user of Salto access system, resolving issues that arise with door locks and individual employee or student access.
• Maintains access-related documentation.
• Monitors Charney Ops delegated inbox to manage building maintenance, access, or other issues that arise.
• Develops, in coordination with the Building Manager, an efficient operations ticketing system.
• Acts as primary back-up for Building Manager.
• Acts as a valuable member of the Enrollment and Operations team, working closely within all Enrollment, Operations, Finance, and HR functions of the school of law.
• Manages Webinar and/or Zoom events for Enrollment and Operations for internal and external audiences.
• Provides assistance for all activities and events related to the functions of the Enrollment and Operations Office, potentially including nights and/or weekends.

School of Law Onboarding

• Collaborates with Law Technology and University-wide Academic Technology to fulfill new employee IT needs.
• Creates and manages faculty and staff profiles on the School of Law website.
• Provides high-touch customer service to new employees in understanding how to use law school programs/applications, in addition to physical technology in Charney Hall.

Digital Asset Management

• Serve as the primary point of contact for system updates, integrations, and troubleshooting across all supported digital tools.
• Develops and maintains list of all programs and applications utilized by law school and provides guidance on best digital practices for law school users.
• Conducts regular audits of digital assets within the law school in coordination with Law Fiscal Operations.

Application Training and Expertise

• Become expert in single sign-on systems (SSO) for the law school, such as room reservation system (ad astra), calendering system (Live Whale), data collection (Qualtrics), etc.
• Provide support to faculty and staff on SSO applications.
• Facilitate training on SSO applications for law school users.
• Act as law school liaison with the university on meetings, updates, training opportunities related to digital technologies.
• Complete cross-training with Law Technology staff to provide Tier 1 technology support, especially during high-peak times such as exam periods and semester ramp-up.

Other duties as assigned.

Provides work direction:

• Supervision of student assistants.

Qualifications:

Knowledge

• Content Management Systems (T4 experience highly preferred)
• Some experience or knowledge of html preferred, but extensive hard-coding experience not required
• Knowledge of PC and Mac, including Microsoft Office suite, Google Apps; willingness to learn and master new software
• Experience with T4, Qualtrics, and Live Whale strongly preferred
• Previous experience in website management preferred

Skills

• Strong organizational and project management skills
• Excellent written and oral communication and interpersonal skills for interaction with faculty, students, staff, and visitors
• Professional and effective representation of law school community with internal and external university stakeholders
• Strong customer service skills
• Excellent interpersonal skills

Abilities

• The ability to work independently, prioritize, and complete projects accurately and on time with minimal supervision
• Able to work in a team-based, collaborative environment
• Proven ability to thrive in a multi-task, fast-paced environment, including working in a team-centered manner
• Friendly, personable, and committed to providing excellent service to faculty, staff, students, and guests
• Ability to exercise discretion and professionalism in handling sensitive information
• Appreciation for and understanding of a Jesuit education
• Demonstrated ability to work in an inclusive environment with diverse stakeholders

Education and Experience

• Bachelor's degree or equivalent experience required.
• At least three years of relevant experience required.

Physical Demands:

• Considerable time is spent at a desk using a computer terminal.
• Will be required to travel to other buildings and offices on the campus.
• May be required to attend conferences and training sessions locally and out-of-state.
• Will be required to work occasional night and weekend events in support of enrollment or academic activities.

Work Environment:

• Typical office environment.
• Mostly indoor office environment with windows.
• Offices with equipment noise.
• Offices with frequent interruptions.
• Outdoor events.