Responsibilities: Responsible for delivering the onsite IT support & services for all assigned IT activities. As part of the local onsite IT support team, ensure the day-to-day IT operations availability at the site. Perform the on-site IT services and support. Perform the local IT infrastructure support Collaborate and engage with LoB on GITO IT-related matters. Provide User training and onboarding. Manage IT Equipment resources, including Meeting rooms and AV equipment Assist and collaborate in IT project implementation as assigned by the lead or IT Operations manager Multiple visits to remote or dispatched sites when applicable Execute assigned tickets, analyze, and liaise with incident managers & service providers to resolve issues. and manage problems within agreed timeframes, escalating issues requiring special attention. Collaborate with service providers & GITO global teams on assigned by Tier 1 tickets requiring physical presence and/or infrastructure services. Follow up on and ensure IT security incidents are resolved in a timely manner. Ensure the quality of the IT services in accordance with Novo Nordisk requirements. Confirm proper documentation of the services in relevant IT Tools (e.g. ServiceNow/ KCS)

Mandatory Skills

(installations, moves, additions, and changes) and Remote support