Deal Operations Analyst II

The Deal Operations Analyst II will report directly to the Manager, Deal Operations & Business Process and work directly with the Finance team. You will be the primary point of contact for the sales and success reps for support in building quotes and agreements for our customers. Due to the nature of our customers and their individual procurement processes, the quoting and agreement process might have different requirements to allow them to purchase. This position is designed to enable the revenue team with a go to person for unique quote and agreement configurations while also managing and improving our standard templates to handle more complex opportunities.

Some challenges you'll tackle:

• Intake of support cases for our sales team, providing systems and process support to our front-line sales reps, and escalating as necessary.
• Become an expert in our sales process and sales tech stack, allowing you to support in the moment issues.
• Support sales teams in providing our customers with a smooth procurement and purchasing experience.
• Collaborate with the Business Systems team to complete quarterly projects and sprints related to process and system improvements.
• Become an expert in Flock's products, pricing, and sales programs, allowing you to work with sales representatives to ensure accurate and enticing sales quotes are sent to customers.
• Communicate effectively with and respond to/act on requests both from internal stakeholders and directly from customers/partners.
• Act as first-line control for contractual risk management, ensuring that contracts are reviewed and approved in line with company policy and that deviations are appropriately escalated/monitored.
• Ensure that appropriate filing and attribution is maintained for all customer agreements.
• Support the Sales and Post-sales teams with all back-office processes and driving Salesforce compliance.
• Maintain process documentation and training material as process and tech stack are updated.
• Other tasks as might be required from time to time.

The Skillset:

• 3-5 years of Deal Operations, Deal Desk and/or Sales Operations experience at a high growth technology company.
• 2+ years of experience with Salesforce.
• Experience with SaaS sales quote & agreement solutions preferred.
• Ability to learn on the go, be a self-starter.
• High attention to detail.
• Advanced MS Office and Google Doc skills.
• Experience managing templates in DocuSign CLM and plus.

Feeling uneasy that you haven't ticked every box? That's okay; we've felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as a Deal Operations Analyst II at Flock Safety.

The First 30 Days:

• You understand our Revenue Organization, its ways of working, key milestones and OKRs.
• You will shadow team members on CPQ quotes, understand our large project initiatives, answer commercial questions, and focus on plans for optimizing processes. You own cross-functional stand ups started to build strong and collaborative relationships across teams.
• Get to know and work with your key customers (THP leadership, FP&A, select TSMs).
• Get fully familiar with our CPQ instance and fully own the business process around it.

The First 60 Days:

• Assess our customer lifecycle management in general and our existing touchpoints in particular
• Build a first draft of the deal ops roadmap as it relates to pre/post sales auditing and Billing and incorporate other tools & automation as necessary
• Develop a deep partnership with Sales, Customer Success, Finance/Billing and Legal leadership
• Develop a deep partnership with TSMs/CSMs (as deals you all work on together come up)
• Understand Flock Safety's commercial constructs & revenue recognition in and out

90 Days & Beyond:

• You now understand all Deal Ops processes and gain a strong understanding of the closed won to first camera installed process
• You understand the intricacies of Billing and customer support, being an effective SME between Finance, Revenue, RevOps, and Finance/Billing teams
• You understand how our deal constructs apply/relate to cross-functional teams and Billing Cases including system data flow.
• Develop a deep partnership with all Sales, Growth and Customer Success Leaders.
• Be the expert on commercial & Q2C/Billing questions as they relate to the sales processes

The Interview Process:

1. Our First Chat: During this first conversation, you'll meet with a recruiter to chat through your background and what you could bring to Flock, what you are looking for in your next role, and who we are.
2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.
3. The XFN Interviews: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values (2 separate 30-minute interviews, during one interview stage)
4. The Executive Interview: A chance to meet with our Senior Director of GTM Operations & Business Process to view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more.

Salary & Equity:

In this role, you'll receive a starting salary of 95,000 - $120,000, as well as stock options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks:

• Flexible PTO: We seriously mean it, plus 11 company holidays.
• Fully-paid health plan for employees: including Medical, Dental, and Vision and an HSA match.
• Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
• Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
• Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
• Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
• Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
• ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
• Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.