As a Customer Success Manager (CSM) for Enterprise Accounts, you will play a critical role in ensuring our largest customers achieve success with Just Words. You will build deep relationships with key stakeholders, drive product adoption, and maximize customer value to foster long-term partnerships. Responsibilities Own the customer relationship for a portfolio of enterprise accounts, acting as their trusted advisor. Drive product adoption by understanding customer goals and proactively guiding them to maximize value. Monitor health metrics and proactively address risks to ensure high retention and expansion. Dive into technical & usability challenges , gathering insights to influence product roadmap and service improvements. Drive weekly presentations with Enterprise customers Educate customers on new features and drive adoption Requirements Excellent communication skills Ability to organize tasks and deliver them on time Ability to understand technical requirements and deliver them to the team Extremely good at compiling complex results to impactful reports Strong ability to build relationships and influence executive stakeholders. Ability to manage multiple accounts with a proactive, strategic mindset. Experience in Customer Success, Account Management, or a related field, preferably in tech.

#J-18808-Ljbffr