Customer Success Manager, Charlotte

Customer Success Manager

10 Days Old

THE TEAM YOU WILL BE JOINING:

Industry-leading Environmental Health and Safety (EHS) and sustainability platform provider with over 3 million users
Highly-awarded culture including USA Today`s 2025 Top Workplaces recipient
Stable company that has experienced continued growth over the past 25-years
Dedicated, hands-on, and transparent leadership team

WHAT THEY OFFER YOU:

Opportunity to be part of a global organization with access to world-class technology and AI adoption
Organization dedicated to creating best-in-class service and experience for customers
Company-wide commitment to innovation and collaboration
Continued growth opportunities, professional development, and internal growth

WHY THIS ROLE IS IMPORTANT:

Strengthens customer relationships by serving as a trusted advisor, ensuring clients maximize value offered solutions.
Drives product adoption and satisfaction, promoting engagement across customer organizations to help them meet safety, compliance, and sustainability goals.
Identifies growth opportunities, playing a key role in expanding accounts and uncovering upsell potential that contributes directly to business growth and client success.
Acts as a strategic liaison, aligning customer goals with internal teams (sales, product, support) to ensure seamless service and continuous innovation.
Contributes to ESG impact, supporting companies in reducing their environmental footprint and improving their social responsibility through technology.
Leverages SaaS expertise to inform the product roadmap, bringing valuable customer feedback and real-world use cases into platform evolution and innovation.
Supports the companies` mission to create a safer, more sustainable corporate world by empowering customer organizations with digital transformation tools and guidance.

THE BACKGROUND THAT FITS:

3-5 years of experience in Customer Success, Account Management, or Relationship Management, preferably in a SaaS or tech environment.
Bachelor`s degree required, with a strong foundation in business, communications, or a related field.
Proven ability to manage multiple customer accounts and projects simultaneously, with strong organizational and time management skills.
Experience in EHS, Sustainability, ESG, or related fields is a strong plus, especially when combined with a customer-facing role.
Strong communication and interpersonal skills, with the ability to build rapport, lead conversations, and deliver value-driven outcomes.
Proficiency in Microsoft Office Suite, especially Excel and PowerPoint, for creating reports, presentations, and tracking program success.
Willingness and ability to travel for customer meetings, quarterly HQ visits, and events, while maintaining flexibility in scheduling.

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