Major Duties

Under general supervision, the Customer Service Worker-Usher/Backstage provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya, including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures.

Refers matters as required to team supervisor and works across various customer service teams, including Audience Services, Artists Entrance, and/or Production Hospitality.

Performs customer service duties including scanning or tearing of tickets and distributing programs, and assists patrons with finding their seats and late seating.

Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre.

Performs other duties as assigned.

Qualifications

Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.

Catering or food service experience is a plus.

Knowledge, Skills, & Abilities

Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.

Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others.

Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times.

Ability to work in a fast-paced environment both independently as well as part of a team, under the pressure of time deadlines.

Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.

Pay, Benefits, & Work Schedule

Classification: Helper/Aid / 0101 / 0

The anticipated HIRING RATE is : $16.50 per hour. The salary range for this classification is: $16.50 - $24.73 per hour.

HOURS: Intermittent, on-call; hours and schedule vary.

This is a Temporary position; end date to be determined.

The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position.