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Customer Service Representative/Dispatcher

About Us - Atlantic Plumbing, Heating & Air Conditioning
We pride ourselves on hiring the best, and our customers appreciate us for it. With over 48 years of service excellence, we’ve built a team that feels like family—many of our employees have been with us for more than 20 years. People often join us seeking a job but stay because they discover a fulfilling career, opportunities for growth, and the chance to excel. As a team of dedicated home service professionals, we go above and beyond to deliver exceptional service to our customers.

What we offer

• $19 - $22 per hour based on experience and trial period
• Approximate 40 Hour Workweek, Shift schedule Monday - Friday
• 100% Employer paid medical insurance (health, dental, vision, life)
• 401 K Plan
• Paid time off, Paid holidays
• We are a Nexstar Network Member
• A workplace where you’re valued and supported

Though it’s listed last, it’s just as important as everything else. We genuinely care about our team members and expect you to bring that same dedication, respect, and commitment when you join us.

The Big Task
You will promote customer satisfaction by converting incoming customer calls into booked service appointments as well as evaluating customer calls and matching the right technician to every job.

Customer Service Representative Key Sub Tasks

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Dispatcher Key Sub Tasks

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.

Desired Skills and Experience

• High school diploma or equivalent required
• Minimum 1–2 years of experience in a call center, dispatch, or customer service role 
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced environment with minimal supervision
• Proficient in computer systems; experience with Field Edge or ServiceTitan a plus

Looking to take the Next Step in Your Career?
At Atlantic Plumbing, Heating & AC, we value our team and customers – and it shows. Your skills will make a real impact here, and as we grow, you’ll have room to grow too. If you're looking for a workplace where you're appreciated and your work truly matters, this is it.

Equal Opportunity Employer

 

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