Customer Service Representative

New Yesterday

Job Description

Job Description
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Are you someone who excels at helping others, efficiently solving problems, and maintaining composure in high-pressure situations? If so, we would be interested in speaking with you.

About You:

  • You genuinely enjoy interacting with people

  • You are able to explain concepts clearly, even in stressful situations

  • You are self-driven and take complete ownership of your responsibilities

  • You maintain a positive attitude at all times, including before having your first coffee

What You’ll Do:

  • Communicate with customers via phone, email, or chat, addressing their needs

  • Assist customers in troubleshooting issues, tracking orders, and answering inquiries

  • Log customer feedback and ensure organized and efficient operations

  • Maintain a calm and friendly demeanor, even in challenging situations

You’ll Need:

  • Excellent communication skills (both verbal and written)

  • Basic proficiency in computer skills including email, chat, and web-based tools

  • A high school diploma or GED

  • Customer service experience is advantageous but not mandatory; we provide training for the right candidates

Perks:

  • Competitive hourly pay plus performance bonuses

  • Flexible work shifts with evening and weekend options

  • A supportive team with real opportunities for career growth

  • Casual dress code and a workplace environment free from drama

Apply
Location:
Rochester
Category:
Business

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