Customer Service Representative

2 Days Old

Client Service Representative
We are seeking a Client Service Representative to join our team. At VCA Chatoak Animal Hospital, we take our mission statement
your pet's health is our top priority and excellent service is our goal
very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Why We Need You
As the face of VCA Chatoak, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care. Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside. We are open 7 days a week including holidays from 7am to 12am. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Compensation: $19.00 - $21.00 / hr
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Location:
Northridge

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