Customer Service Representative

New Yesterday

Company Description
About Us: Bela Brand Bat is a renowned company specializing in the manufacturing and distribution of high-quality sports equipment, particularly in the baseball and softball industries. We are committed to delivering exceptional products and customer experiences, and our success is built on innovation, reliability, and a passion for sports. Located in Chicago, IL, our team thrives on collaboration, excellence, and continuous improvement.
Job Description
Job Description: We are seeking a dedicated and friendly Customer Service Representative to join our team. This role is responsible for providing outstanding service to our customers, addressing inquiries, and ensuring a seamless experience from start to finish. As the first point of contact for many of our clients, you will play an essential role in upholding our brand reputation.
Responsibilities: Handle customer inquiries via phone, email, and live chat, providing timely and accurate information. Resolve product issues, complaints, and returns in a professional and efficient manner. Process customer orders, returns, and exchanges, ensuring accuracy and adherence to company policies. Provide product recommendations and help customers with selecting the right equipment. Maintain detailed records of customer interactions and transactions in our CRM system. Collaborate with other departments to ensure customer satisfaction and resolve issues. Follow up with customers to ensure satisfaction and gather feedback for service improvement. Qualifications
Skills Required: Excellent communication skills, both written and verbal. Strong problem-solving skills and attention to detail. Ability to handle multiple tasks and prioritize effectively. A positive and empathetic attitude with a strong customer service orientation. Proficient in Microsoft Office Suite and CRM software. Ability to work well under pressure and in a fast-paced environment. Additional Information
Benefits: Competitive salary ranging from $37,000 to $49,000. Health, dental, and vision insurance. Paid time off and holidays. Employee discounts on products. Opportunities for career growth and development. A supportive, team-driven work environment.
If you're passionate about providing top-notch customer service and want to be part of a thriving company, apply today to join Bela Brand Bat as our Customer Service Representative!
Apply
Location:
Chicago, IL, United States
Category:
Office And Administrative Support Occupations

We found some similar jobs based on your search