Customer Service Representative

We are looking for an energetic, hardworking, and professional person to fill our CSR (customer service representative) position. This is a fast-paced position. We are looking for someone who is searching for long term employment, is able to work independently and in a group setting. We have created a close-knit family with all our employees and are looking for someone who will fit in with us! If you believe you are a great fit, please read the job description posted below.

The mission of American Leak Detection is to find leaks in a manner that is non-evasive, efficient, and environmentally sound. We will give prompt, professional and courteous service to all customers, while providing the best leak detection services in the world.

This is a service position, meaning you are always serving a customer. The person answering the phone is the first person whom customers interact with and sets the tone for future interactions by making a good impression.

CSR Job Functions Include:

• Answering calls from customers who are inquiring about leak detection services. Customers include but are not limited to: homeowners, insurance adjusters, management companies, plumbers/utility contractors, commercial/industrial businesses and government municipalities.
• Prepare work orders, schedule and dispatch technicians to appropriate locations, relay work orders, messages and information to or from technicians through phones or email.
• Invoice completed inspection reports to clients, billing and collections.
• Answer calls, take notes and record information accurately such as customer's name, address, service needs, etc. Strong computer skills, including Word, Excel, and other software programs. QuickBooks knowledge is a plus.

Essential Duties, Responsibilities, and Requirements for all positions include the following (Other duties may be assigned):

• Language Skills: Applicant must have the ability to write reports, business correspondence, and procedure manuals with appropriate grammar, punctuation, and spelling: and the ability to effectively present information and respond to questions from managers, other employees, clients, customers, and the general public.
• Customer Service Skills: Your voice tone should be friendly, confident, and reassuring. Honesty in communication is required.
• Attention to detail to ensure accuracy of information relayed is essential.
• Demonstrate interpersonal skills and proficient in business vocabulary to effectively represent the company.
• Manage multiple tasks and handle high stress situations.

Job Type: Full-Time

Customer Service - Minimum 1yr experience.