Customer Service Representative

PrideStaff, a national staffing company, is seeking an enthusiastic Customer Service Representative to work with our clients. The Customer Service Representative will work in a call center environment and will make inbound as well as outbound calls to customers. This is a temporary leave coverage until 07/29/25. Assignment length might be a little shorter or longer depending on the if the person on leave changes their return to work dates.

Schedule: Monday - Friday 9am - 6pm or 9:30am-6:30pm. Occasional Saturdays if needed.

Pay Rate: $17.00 Per Hour.

Job Responsibilities: As a Customer Service Representative, you will be responsible for taking inbound calls from customers regarding products and services as well as provide general information regarding questions/issues. Responsibilities for the Customer Service Representative may include:

• Answering inbound calls from customers in a professional manner
• Researching information using multiple resources and routing calls to the appropriate resource
• Providing customers with product and service information and resolving customer concerns and complaints
• Entering customer information in the system and identifying and escalating priority issues
• Completing call log and producing call reports
• Providing follow-up customer calls when necessary

Job Requirements:

• Excellent communication skills (both written and verbal)
• Previous sales experience
• Strong data entry/typing skills and computer skills
• Experience selling products or services over the phone
• Must be willing to submit to a background check and/or drug test
• Must be age 18 or older

Benefits: At PrideStaff, we recognize and appreciate our team member's hard work and enthusiasm! Therefore, we are proud to offer the Customer Service Representative a comprehensive benefits package! Benefits available to the Customer Service Representative include:

• Medical Insurance
• Dental insurance
• Competitive Salary

Compensation / Pay Rate (Up to): $16.50 - $17.00