Our Client, a Property and Casualty Insurance company, is looking for multiple Customer Service Representatives for their Chicago, IL location. Some roles require bilingual proficiency in Spanish and English; others do not. Responsibilities: Provide superior customer experience via incoming telephone calls in a fast-paced, high-volume contact center environment. Handle callers' requests efficiently, accurately, and professionally, taking ownership and ensuring timeliness. Build rapport quickly and respond compassionately by exceeding expectations with respectful, accurate, and timely responses. Navigate multiple systems to research, analyze, and resolve inquiries. Maintain performance and quality standards. Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience. Learn basic concepts of personal lines insurance principles and the products offered. Collaborate with team members and business partners to ensure a positive customer experience. Work 40 hours per week on scheduled shifts between 7 am-8 pm CST; overtime and weekend work may be required. Assist with special requests and complete additional tasks and projects as assigned. Requirements: High school diploma or equivalent; college degree or current pursuit preferred. 3-5 years of insurance experience. Customer-focused mindset and dedication to exceptional service. Experience in a high-volume contact center with decision-making, problem-solving, and customer service focus is a plus. Excellent verbal and written communication skills. Proficient in computer skills, multi-application navigation, and multi-tasking. Accountability and reliability. Why Should You Apply? Health Benefits Referral Program Opportunities for growth and advancement As an equal opportunity employer, ICONMA supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by law.

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