Customer Experience Representative

3 Days Old

Position Title: Customer Experience Representative
Location: Houston, TX
Type: Full-Time/Onsite
Job Summary: We are seeking a dedicated and proactive Customer Experience Representative to join our team. This role involves managing customer interactions, resolving issues, and ensuring a high level of satisfaction. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to work effectively both independently and as part of a team.
Key Responsibilities:
* Customer Interaction: Serve as the primary point of contact for customers via phone, email, and chat. Address inquiries, provide information, and resolve challenges promptly. * Order Management: Process customer purchase orders, track shipments, and handle returns or exchanges. Ensure accurate and timely fulfillment of orders. * Problem Resolution: Identify and troubleshoot customer issues. Collaborate with other departments to resolve complex problems and escalate as needed. * Product Knowledge: Maintain up-to-date knowledge of products and services to provide accurate information and recommendations to customers. * Customer Feedback: Collect and document customer feedback to help improve products and services. Share insights with relevant teams to drive enhancements. * Sales Support: Assist with upselling and cross-selling opportunities to enhance the customer experience and achieve sales goals. * Team Collaboration: Work closely with other customer service representatives and internal teams to ensure a seamless customer experience. * Continuous Improvement: Participate in training and development opportunities to enhance skills and knowledge. Contribute to process improvements and best practices.
Qualifications:
* 1+ year of customer service or order entry experience (manufacturing or B2B preferred). * Strong written and verbal communication skills. * Detail-oriented with excellent organizational and time-management abilities. * Proficient with Microsoft Office (especially Outlook and Excel). * Ability to learn and navigate ERP and CRM systems. * Positive attitude and team-oriented mindset.
Apply
Location:
Houston
Job Type:
FullTime

We found some similar jobs based on your search