Posting Period: July 7, 2025 to July 14, 2025 As a Customer Care Representative, you will be responsible for applying effective strategies to de-escalate angry and upset clients. Must be able to diffuse tension and foster positive resolutions by using positive language, being an active listener and staying calm. Must be able to work in a fast-paced environment with the ability to maintain composure in stressful situations while providing exceptional customer service. You will play a critical role in providing analytical solutions, reconciling monies and processing weekly and monthly reports. You must be able to work independently and be a team player. Accountability: This position reports to the Business Service Supervisor and works collaboratively with all staff assigned to the District. Qualifications: Excellent ability to communicate effectively and professionally using the English language in a customer service setting, including verbal and written communication skills. Ability to quickly assess current issues/emergency situations and formulate a response/resolution using analytical and problem-solving skills. Minimum 1-2 years’ experience of Customer Service in a Call Center environment, at least 2-3 years is preferred Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word). Working knowledge of google maps and CT Transit bus schedules Ability to work in a team environment. Ability to communicate courteously and effectively both orally and in writing. Must understand and follow oral and written instructions. Must have excellent attendance and be punctual when arriving to work. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Possess effective interpersonal skills. Fluent in Spanish is a plus. Perform all other duties as assigned and required based on business needs. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this position. This position may be required to perform job related tasks other than those specifically presented in this description. The description is not a contract or guarantee of any kind, can be changed or eliminated at any time and does not alter the at-will status of all non-contractual employees. GNHTD is an Affirmative Action/Equal Opportunity Employer. All applicants will be considered regardless of race, color, religion, national origin, age, marital or veteran status, disability, genetic or any other legally protected status. A pre-hire drug screening and background screening is required for this position. Subject to DOT Drug Testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule 1 drugs, including Marijuana, for any reason.