Cullman - Customer Care Specialist - Full Time

Long?Lewis Auto Group is looking for a Customer Care Specialist to join our team! In this role, you'll be the first point of contact for customers reserving vehicles, ensuring a smooth and friendly rental experience from the first call to the final handshake. If you are energetic, organized, and thrive in a fast?paced environment, this is the role for you.

Job Duties:

• Utilize service mining tools daily to identify customers with strong equity positions and upgrade potential.
• Prepare personalized outreach materials, including customer letters and labeled envelopes with appointment details.
• Coordinate with service greeters to ensure all prepared materials are organized and ready for customer arrival.
• Conduct outbound calls or messages to targeted customers to offer vehicle evaluations during their scheduled service visit.
• Accurately document customer interest and interactions in the CRM system.

Day-of-Visit Activities:

• Ensure customers receive their personalized communication at check-in or via alternative delivery (e.g., vehicle drop-off or pick-up).
• Engage directly with waiting customers to introduce services and confirm receipt of outreach materials.
• Offer and conduct vehicle evaluations following established appraisal processes.
• Respond to pre-identified customer interest from prior outreach and complete valuation requests.
• Facilitate seamless handoff to the sales team for customers interested in upgrading or exploring purchase options.

Post-Visit Follow-Up:

• Conduct follow-up outreach to confirm receipt of communications and overall customer experience.
• Re-engage customers who received vehicle valuations to gauge interest in selling or upgrading their vehicle.
• Maintain detailed and accurate records of all follow-up activities within the CRM.

Qualifications:

• Strong communication and customer service skills
• Experience in automotive sales, service, or business development preferred
• Ability to manage multiple customer interactions and follow-ups efficiently
• Familiarity with CRM systems and data tracking
• Self-motivated with a proactive approach to identifying sales opportunities

Key Skills:

• Customer engagement and relationship building
• Sales awareness and opportunity identification
• Organization and attention to detail
• Team collaboration across service and sales departments
• Time management and follow-through

Why Join Long?Lewis?

• Competitive pay and benefits
• Supportive team environment
• Opportunities for growth within the company

If you're ready to provide exceptional service and be part of a team that values customer care, apply today!

Required Licenses & Certifications:

DRIVER'S LICENSE

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.