Assistant Customer Service Manager

The Assistant Customer Service Manager is responsible for assisting the Customer Service Manager in ensuring superior customer service, supervising and managing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.

Essential Duties and Responsibilities

• Delivers superior guest service and ensure absolute customer satisfaction
• Learns and uses the GUEST program
• Greet Customers. Be sincere
• Use a smile. Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customers purchases
• Thank them
• Maintains customer satisfaction by providing solutions to customer concerns
• Assists in training and developing front end staff
• Assists in controlling shrink, expenses and labor
• Responsible for company assets including cash accountability
• Processes information and merchandise through computer system and POS register system at lanes and service desk
• Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
• Work varied hours/days to oversee front end operations.
• Follows all store and department policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

Key Attributes

• Friendly
• Leadership skills
• People/Communication skills
• Genuine
• Money handling skills
• Honesty/Integrity
• Ability to multi-task

Supervisory Responsibilities

• Manages all Associates on the front end.
• Overall direction, coordination, and evaluation of the Front End and Associates.
• Follows NFI policies and applicable federal, state and local laws.
• Plan, assign, and direct work
• Address complaints and resolves problems

Education and/or Experience

• High school diploma or general education degree (GED)
• Minimum of 6 months retail experience
• Knowledge of retail computer systems, Word and Excel a plus

Language Skills

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports and business correspondence.
• Present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

• Basic math concepts (addition, subtraction, division, multiplication) and sales per associate hour.

Certificates, Licenses, Registrations

• There are no required certifications, licenses, or registrations.

Recommended Equipment

• Slip resistant shoes with closed toe and heel
• Ladder
• Stepladder
• Uniform per store policy

Physical Demands

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Stoop
• Kneel
• Crouch
• Communicate with associates and customers
• Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Overhead lifting
• Climb
• Balance
• Lift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Crawl
• Smell
• Lift and/or move up to 50 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

Work Environment

Occasionally

• Risk of electrical shock
• Outdoor weather conditions from exterior doors
• Chemicals while cleaning

Noise Level

• Moderate

Pay Range

$16 up to $24/hour (IL Locations Only)

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• Paid Time Off
• Retirement Plans
• Employee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location