Performs intermediate professional work planning, coordinating, and overseeing the delivery of social service programs and referrals to partnering agencies. Serves as a liaison between the City, residents, community stakeholders, and nonprofit organizations. Maintains records and files for the outreach initiative and related administrative work as assigned. Work is performed under the general direction of the Chief Culture and Engagement Officer.

Apply fast, check the full description by scrolling below to find out the full requirements for this role. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Develop and maintain effective partnerships with county agencies, nonprofit organizations, healthcare providers, schools, and other community stakeholders that provide direct services tailored to individual and community needs. Coordinate and administer social service programs addressing identified community needs. Serve as the City's primary point of contact for residents seeking assistance; conduct intake assessments, make appropriate referrals, and provide follow-up support as needed. Partner with Senior Adult Programmer to support activities and facilitate meaningful connections with older adults and senior residents. Participate in community engagement initiatives, public meetings, neighborhood association meetings, and school-related functions to increase awareness of available services and strengthen community connections. Collaborate with multiple City departments to deploy institutional resources in support of residents with complex needs and to assist with emergency response efforts during crises or disasters. Partner with community schools and the City Library to identify residents in need of services and connect them with appropriate resources. Develop and deliver educational presentations and training to residents, staff, and community partners as appropriate. Collect, analyze, and provide statistical data, program metrics, and outcome reports to City Administration. Serve as staff support to the City's Culture and Engagement Committee, including meeting coordination, documentation, and follow-up activities. Knowledge, Skills, and Abilities Thorough knowledge of theory, principles, and practices of diversity, equity, and inclusion. Demonstrated organizational skills to assist in the management of a project. Skill in the use of personal computers, including Microsoft Suite. Strong skills in interpersonal communication, conflict resolution, meeting/discussion facilitation, and other skills required to coalesce and guide working relationships and projects involving participants of diverse backgrounds and experiences. Ability to build trust and consensus and develop partnerships; ability to work on several projects/issues at once, manage projects effectively and meet firm deadlines; ability to prepare and present verbal and written reports clearly and concisely; ability to research and collect and organize data; ability to communicate effectively in oral and written form; ability to deal courteously and effectively with the public; ability to work with diverse groups of people, responding thoughtfully and tactfully to concerns; ability to establish and maintain effective working relationships with associates, committees and commissions, Department Directors, elected officials, community organizations, other government agencies, school staff, and the general public. Education and Experience A bachelor's degree in Social Work, Public Administration, Community Development, Sociology, or a related field is required, along with a minimum of two years of experience in social services, case management, or community outreach initiatives. The position requires considerable experience in project management, including the planning, coordination, and implementation of programs or initiatives. Candidates should also possess significant experience working in at least one of the following disciplines: community engagement, neighborhood engagement, community outreach, community organizing, direct service delivery, and ongoing dialogue with community members, as well as experience in community relations or equivalent training. A master's degree in Social Work (MSW) or licensure as a Licensed Social Worker (LSW) is preferred. Community Health Worker certification is considered relevant and related experience for this position. Physical Requirements This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires standing, walking and sitting and occasionally requires stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts and observing general surroundings and activities, and operating vehicles or equipment; work frequently requires exposure to outdoor weather conditions and occasionally requires exposure to fumes or airborne particles; work is generally in a moderately noisy location (e.g. business office, light traffic). Special Requirements Valid driver's license in the State of Ohio. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential task. xsgimln The City of Shaker Heights does not hire individuals who use or test positive for tobacco or nicotine products. Please send a letter of interest and resume to the City of Shaker Heights, Human Resources Department, 3400 Lee Road, Shaker Heights, OH 44120, or emailed to: EOE