Summary

We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment/selection process is intended for any discriminatory purposes.

Pay, Benefits, & Work Schedule

Grade: 110

Salary: $12.77 - $20.92 Hourly (Dependent on Qualifications)

Department: Communications

E-mail: NicoleP2@cctexas.com

ATTENDANCE REQUIRED FOR THIS POSITION ARE AS FOLLOWS: Rotating eight (8) hour work shifts between 7:00 a.m. and 7:00 p.m. Must be able to work additional hours as needed.

Who May Apply?

Internal City employees only. No external candidates or non-City employees will be considered

Responsibilities

* Provides assistance to City customers. * Resolves customer inquiries by issuing work orders into four (4) work order management systems * Perform extensive research of work orders and the City's billing system, analyses and responds to service requests for various City Departments and provides information on all City services. * Receives a high volume of inbound calls through an automated call distribution system. * May be asked to perform other duties as assigned.

Qualifications

* Requires a High School Diploma or GED * Minimum of two (2) years of related experience * Experience working in teams is preferred * Bilingual in Spanish is preferred

Other Information:

Benefits

The City offers an excellent benefit package that includes:

* Texas Municipal Retirement System - the City offers a 2 to 1 match. Each employee automatically contributes 7% of their total compensation. The City matches 2 dollars for every 1 dollar you contribute. * Medical/dental/vision/life coverage for employees and their eligible dependents. * Vacation - 88+ hours per year * Personal leave - 40 hours per year * Sick leave - 96 hours per year * Voluntary 457b deferred compensation plan * Seven (7) Holidays * Flexible Spending Account * City Employee Health & Wellness Clinic & City Employee Fitness Center * Learning & Development Academy * Tuition Reimbursement Programs

Employee Recognition Programs

Basis of Rating

Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview.

Closing Statement

Selected applicants must be able to pass a background investigation and a pre-employment drug test.

Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

In the event of an emergency, employees are required to work to provide for the safety and well-being of the general public, including the delivery and restoration of vital services.

This position is classified as "Safety Sensitive". All employees in safety sensitive positions are subject to random drug testing, pursuant to City policy, HR 15.0 Alcohol and Drug Abuse.

Job opening will close on:

June 7, 2019