Posting Details

Position Information Posting Number PG195320TM Position Number 19PLS05666 Position Type Temporary Essential Job Duties SAER Client Services Representative needed to provide customer service to current clients, potential clients, and rDVMs, checking in clients, creating medical records, reviewing consent forms, and processing deposits and payments, processing referrals, managing multiple incoming phone lines while multitasking, and communicating effectively with clinical team members. Is Time Limited No If Yes, Appointment Length Wolfpack Perks and Benefits As a Pack member, and can enjoy designed to enhance your personal and professional well-being.What we offer: Enhance your career with

non-revenue generating sporting events for free.

Attain Work-life balance with our , , and that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Department Information Job City & State Raleigh, NC Department System Information Classification Title Temporary-Technical/Paraprofessional Working Title Client Services Representative - (SAER) Position Information

Requirements and Preferences Work Schedule TBD, 4(10hr) shifts per week, afternoons/evenings Mon - Thurs. Other Work/Responsibilities Minimum Experience/Education High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. Department Required Skills - Knowledge of Google Suite, email, and scanners. - Excellent verbal and written communication skills. - Strong organizational, multitasking, and customer service skills. - Ability to interact professionally with clients, faculty, and staff in demanding situations. - Ability to interpret VHC guidelines and client needs to determine emergencies. - Ability to manage multiple phone lines while assisting in-person clients. - Emotional intelligence, ability to empathize and mentally process difficult cases. - Ability to lift up to 30 pounds, with or without reasonable accommodations. - Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred. Preferred Years Experience, Skills, Training, Education - Knowledge of Google Suite, email, and scanners. - Excellent verbal and written communication skills. - Strong organizational, multitasking, and customer service skills. - Ability to interact professionally with clients, faculty, and staff in demanding situations. - Ability to interpret VHC guidelines and client needs to determine emergencies. - Ability to manage multiple phone lines while assisting in-person clients. - Emotional intelligence, ability to empathize and mentally process difficult cases. - Ability to lift up to 30 pounds, with or without reasonable accommodations. - Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred. Required License or Certification n/a Valid NC Driver's License required? No Commercial Driver's License Required? No Recruitment

Recruitment Details Anticipated Hiring Range $15 - $18/ hr Recruitment Dates Job Open Date 07/24/2025