Join Treasury Services as a Payments Client Service Analyst and be part of a team that values career growth and skill development. This role offers the opportunity to enhance your expertise in client service and treasury operations, while contributing to a dynamic and supportive team environment.

As a Payments Client Service Analyst within the Solution Center Global Client Support team, you will play a crucial role in ensuring client satisfaction and operational efficiency. You will be the central point of resolution for service issues, working closely with clients and internal teams to deliver exceptional service. Your work will directly impact the firm's success and client relationships.

**Job Responsibilities:**

+ Serve as the central point of resolution and escalation for service issues.

+ Take full ownership of problem-solving and escalation to ensure timely resolution.

+ Identify and address product/service gaps and development opportunities.

+ Analyze client behavior and trends to propose service efficiencies.

+ Ensure client compliance with risk policies and educate clients on regulatory changes.

+ Maintain direct relationships with clients and internal service providers.

+ Provide high-level guidance to the team to meet or exceed client satisfaction and service level agreements.

**Required qualifications, capabilities, and skills:**

+ Minimum of 1 year of relevant industry and/or functional experience.

+ Good understanding of core and intermediate Treasury Services product sets, systems, and channels.

+ Strong client-facing skills.

+ Ability to effectively partner with internal colleagues and external clients.

+ Strong data analytic skills.

+ Strong time management skills in a fast-paced environment.

**Preferred qualifications, capabilities, and skills:**

+ Experience in a client service role within the financial services industry.

+ Familiarity with treasury operations and transactional requirements.

+ Ability to drive internal coordination by Product, Operations, Technology, Risk, and Compliance.

**Hours of Work / Shift Timings**

+ Fully-staffed: Monday-Friday, 8:00 AM - 8:00 PM Eastern Standard Time

+ Shift Time - 11:00 AM - 8:00 PM

**Additional Information:**

+ This role requires working in the office five days a week

+ Relocation assistance is not available for the role

+ Role is not eligible for H1B or Sponsorship

**FEDERAL DEPOSIT INSURANCE ACT:**

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans