Client & Community Liaison
23 Days Old
In this key role, you will be responsible for fostering strong relationships within the community, driving sales initiatives, and providing exceptional client support. If you're a motivated self-starter who thrives in a customer-focused environment, we want to hear from you! As an established agency on an exciting growth trajectory, we offer dynamic opportunities for you to elevate your career and grow alongside us into the future.
Join us in our mission to provide heartfelt care and unwavering support to those who need it most!
Portrait of a Client & Community Liaison:
- Proactive, compassionate, and resourceful, with a passion for building strong relationships
- Skilled at connecting with diverse community members and clients
- Able to identify new growth opportunities and drive sales initiatives
- Excellent communication and organizational skills
- Deep understanding of the personal care industry
- Comfortable engaging with local organizations and businesses
- Committed to advocating for clients' needs with empathy and professionalism
- Dedicated to providing hands-on support to ensure high levels of client satisfaction
- Passionate about improving the lives of others and making a positive impact in the community
Primary Responsibilities:
(75% Marketing outside office, 25% in office. Duties can vary week to week based on needs).
- Build and maintain strong relationships with clients, families, and community organizations
- Act as a liaison between the agency and local healthcare providers, businesses, and other key community stakeholders
- Drive sales by identifying and pursuing new business opportunities and referrals
- Conduct outreach activities to raise awareness of the agency's services within the community
- Provide exceptional client support, ensuring their needs are met and addressing any concerns or issues
- Collaborate with the care team to ensure seamless communication and the highest level of care for clients
- Develop and implement strategies for client retention and satisfaction
- Maintain up-to-date knowledge of industry trends, community resources, and competitor services
- Represent the agency at local events, networking functions, and community meetings
- Track and report on sales goals, client feedback, and community engagement efforts
- Perform Quality Assurance visits with current clients
- Perform Intakes and service agreement setup with new clients at their home
Knowledge and Skills Requirements
- Strong Communication Skills: Excellent verbal and written communication skills to effectively engage with clients, families, community partners, and team members
- Relationship-Building: Ability to establish and maintain positive relationships with clients, community organizations, and healthcare providers
- Sales and Business Development: Proven ability to drive sales, identify new business opportunities, and develop strategies for client acquisition and retention
- Client Advocacy: Empathy and understanding of client needs, with the ability to provide effective support and solutions
- Problem-Solving: Strong critical thinking and problem-solving abilities to address client concerns and community challenges
- Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment while ensuring attention to detail
- Industry Knowledge: Familiarity with personal care services and the healthcare industry, including regulations and best practices
- Community Engagement: Knowledge of local resources, organizations, and events to effectively promote the agency's services
- Time Management: Ability to effectively manage time and schedule to meet client and business needs
- Team Collaboration: Comfortable working as part of a team and coordinating efforts to achieve company goals
Job Type: Part-time
Pay: $20-$24 per hour, plus performance bonuses
Schedule:
- 20 hours per week
- Mon-Fri 10:00am-2:00pm
- Some attendance at marketing events during different times may be required
Education:
- High school or equivalent (Required)
Experience:
- B2B Marketing: 2 years (Required)
- Home & community care: 2 years (Required)
- Customer Service: 2 years (Required)
- Community Relationship Building
- Community Outreach
- Contract Negotiation
- Customer Acquisition
- Customer Retention
- Excellent Customer Service
- Marketing & Sales- in person (this is not a digital sales role)
- Brand Awareness Strategy
- Public Relations
- Product Marketing
- Professional Networking
- Location:
- Provo
- Job Type:
- PartTime