We are currently seeking a Claims Operations Manager  to join our  North America Claims Operations Team to supervise a team of claim support staff. The position requires the candidate to work from one of our Claim Centers: Phoenix Arizona or OFallon Missouri. This is an in-office position, that will be responsible for the administrative management, staff development and technical results for the team of Claim Representatives.  The individual will collaborate with peers, report to the AVP, Claim Manager and be responsible for workforce management,  developing staff, succession planning and executing strategies to achieve goals and objectives.

Key Responsibilities:

Coach, manage and develop staff to enhance efficiency

Effectively manage diverse incoming work requests from sources to adhere to service-level agreements, and turn-around-time expectations

Audit processes and workflows to improve quality and minimize errors.

Identify opportunities for process and workflow optimizations, resource allocation, technology use, and transformation initiative implementations.

Act as a key contact stakeholders for Claims and business partners

Engage with external and internal customers to resolve complex escalated service issues promptly.

Create and implement training plans for new hires and cross training of tenured staff.

Collaborate on maintaining business continuity plans within Claim Operations.

Proven ability in change management, team development, and leading diverse, cross-functional teams.

Skilled in assessing operations, planning, auditing, and controlling workflows.

Exceptional communication skills that foster collaboration and effective team leadership

Proactive leader who promotes a collaborative team environment and encourages initiative

Experience in attracting, developing, and leading diverse teams to enhance performance and career advancement.

Strong project management, analytical, communication, and collaboration skills.

Experience managing both in-office and remote teams is desirable.

Bachelor’s Degree or equivalent work experience.

Minimum of 3 years of supervisory or claims handling experience preferred, or 2 years as a team coordinator/Sr. Claim Operations Representative.

Must be able to work from the office in one of the following Claim Center locations: Phoenix, AZ or O’Fallon

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.