LOCATIONS: Onsite in Knoxville TN

Pay: $22 per hour

Start: August 2025

Schedule: Monday through Friday

Title: Call Center Team Lead - Knoxville TN

Responsibilities: Mentor and coach a call center team of 18 agents to meet performance and service goals Deliver hands-on training and provide ongoing feedback to develop agent skills Monitor daily operations, ensuring agents stay focused, productive, and customer-centric Foster a collaborative team culture that encourages growth and retention Track KPIs, address performance issues, and implement action plans Qualifications: Previous call center leadership experience managing minimum of 13 agents Proven tenure and reliability with consistent performance history Strong interpersonal and communication skills Ability to adapt and lead in a fast-paced environment Must be able to work on-site in Knoxville , Monday through Friday What We Offer Healthcare Benefits Attractive career path and performance-based incentives. And More!

Feel free to send UPDATED resume with relevant job experience with this title in the subject line to:

Kehinde.Sosina@remx.com