Call Center Scheduler

3 Days Old

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Description
Description
Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Scheduler to join our Corporate office! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Scheduler responds to customer inquiries and ensures that the client is provided impeccable service.
Essential Job Responsibilities
* Handle incoming calls with a specific call guide in a warm and friendly manner: answering client questions, making appointments, coordinating service with Service Advisors. * Handle outbound calls to Schumacher clients with specific call guides in a professional and upbeat manner: reminding clients of upcoming appointments, calling for revenue generating purposes to set appointments for service due/recalls/declined services. * Become active participant in skills and knowledge enhancement with a growth mindset: by attending brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies. * Sitting and speaking on the phone for long periods of time at one station. * Other duties as assigned by supervisor.
Education and job requirements:
* High School diploma or equivalent. * Proficient computer skills; experience using word, excel and other MS products. * Excellent communicator to support relationships with all staff, clients, visitors. * Must be available to work Weekdays and some Saturdays. * Must be able to read/write and speak English proficiently.
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Location:
West Palm Beach
Job Type:
FullTime

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