POSITION OVERVIEW

Business Systems Analyst II provides both functional and technical support to end users concerning enhancements, issues, and projects related to the Authority's applications. This intermediate-level position involves increased responsibilities and autonomy in managing service tickets, ensuring timely documentation and resolution in accordance with service level agreements (SLA).

WORKPLACE TYPE

• Hybrid position

SKILLS REQUIRED

Obtains a deep understanding of relevant business areas to recommend effective solutions and build high-quality requirements.

• Shapes business requirements by making recommendations and suggesting alternatives to proposed solutions.

• Translates conceptual user requirements into clear, detailed functional requirements for implementation.

• Facilitates stakeholder discussions to help resolve competing priorities between stakeholder groups and escalate issues as appropriate.

• Manages requirements scoping throughout the delivery process to ensure alignment with business goals.

• Respond quickly and prioritize requests for GIS maps, data analysis, and GIS applications.

• Compile, attribute, edit, and maintain data in geographic and operational databases, as well as the documentation that goes with it.

• Assist in the establishment and maintenance of GIS database quality control and assurance procedures.

Collaborate with GIS Editors and Data Collectors to establish best data entry practices to ensure GIS data integrity, system performance and efficiencies, and procedure documentation.

• Provide GIS users with technical support and training on GIS applications and other GIS-related technologies.

• Assist in the conceptualization, gathering of requirements, analyzing, designing, and configuration of new Web GIS and Mobile GIS applications in ArcGIS Online and ArcGIS Enterprise.

• Design, configure, test and debug Web GIS and Mobile GIS software applications according to specifications as assigned.

• Documents current processes and models to identify inefficiencies or gaps in operations.

• Identifies and assists in prioritizing opportunities to streamline business processes for improved efficiency.

• Troubleshoots software issues and identify root causes of problems for resolution.

• Plans application system upgrades, installs new releases, and assists with migrations to ensure system integrity

REQUIRED QUALIFICATIONS

• Education: Bachelor’s Degree in Geography, Information Systems, Computer Science, Management Information Systems, Computer Engineering, or a related field.

• Experience: Two (2) years of experience in GIS Analyst, Business Analysis, Systems Analysis, or similar experience. Or equivalent combination of education, training, and experience.

• Education/Experience Equivalency: Experience may substitute on a year-for-year basis for the required education

• Additional Plus

o Knowledge of Cityworks, and/or ESRI

o Knowledge of web development such as HTML, CSS, and REST APIs

o Programming skills in such as Python, Arcade, or JavaScript