Business Support - Office Specialist 2

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Seeking a fulfilling administrative position that allows you to make a difference? Step into the role of Business Support at our Child Welfare agency, where your commitment to excellence will directly enhance the well-being of our community!

We are currently seeking to fill TWO (2) Business Support positions to join our Child Welfare team to work in our Portland office on NE Glisan Street.

Summary of Duties

As a Business Support (Office Specialist 2), you will:

• Provide administrative support to caseworkers and supervisors.
• Answer calls, address inquiries, coordinate schedules, and direct individuals to services and resources.
• Ensure compliance with laws, rules, and policies regarding payments, documents, and information.
• Handle administrative tasks including data entry, case management tasks, and record-keeping.
• Participate in on-call support for temporary lodging.
• Order supplies and manage inventory.

Learn more about our agency, Child Welfare Program.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Proven experience performing detail-oriented work with strong problem-solving and critical thinking skills.
• Experienced and skilled in managing multiple priorities and meeting competing deadlines effectively.
• Demonstrated proficiency in using computer systems and Microsoft Office applications, including Word, Outlook, and Excel.
• Experience being self-motivated and organized, with the ability to manage time efficiently, take initiative, and proactively assist others.
• Demonstrated ability to adapt communication styles to effectively engage diverse audiences, clearly explain complex rules, regulations, and procedures, and demonstrate active listening.

Working Conditions

• Work Locations: Offices and community sites.
• Travel: Occasional travel for meetings, trainings, and other case related activities.
• Hours: Regular work week with fluctuating hours; occasional overtime may be needed, including evenings and weekends.
• Physical Requirements: Occasional physical activity, including lifting up to 50 pounds.
• This role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach that is essential to ensure a safe environment.
• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

• May require a valid driver's license or other acceptable method of transportation.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

• Veterans' preference:

• Veterans' preference information.

• How to submit your Veteran documents for preference.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

• The recruiter for this position is Yvette Medford. Please include the REQ# when corresponding.

• Email: yvette.c.medford@odhs.oregon.gov

• Phone (call or text): 541-709-0306

Come for a job. | Stay for a career. | Make a difference... for a lifetime!