Business Operations Specialist
4 Days Old
Business Operations Specialist
Location: Dallas, TX (In-person)
Compensation: $55,000 – $70,000 depending on experience, systems knowledge, and ownership
Company Purpose:
Enhancing lives by providing superior experiences.
We believe in providing exceptional service to our clients, caregivers, and team — every time.
Who We’re Looking For
We are seeking a detail-oriented, systems-driven Business Operations Specialist to own and improve our internal operations. This role is ideal for someone who thrives in a fast-paced, mission-driven environment, values structure, and wants to grow professionally in operations.
You’ll work directly with the owner and leadership team to ensure accuracy, efficiency, and execution across our tools, systems, and back-office processes.
Key Responsibilities
Payroll, Invoicing & Compliance
Prepare weekly payroll: PTO, mileage, schedule verification
Export and audit data from our systems
Assist with bi-weekly invoicing and VA billing cycles
Monitor and track license, insurance, and certification compliance
Systems & Reporting
Manage CRM updates, referral pipeline, and user roles
Maintain and troubleshoot business systems (phone, CRM, email, job boards)
Run weekly metrics, dashboard and scorecards for each department
Keep the Accountability Chart and org structure up to date
Execution & Administrative Support
Create and manage checklists, SOPs, and onboarding documents
Assist with onboarding/offboarding team members (tech setup, training packets)
Manage miscellaneous projects (referral source analysis, caregiver survey reports, ID card ordering, etc.)
Help draft or send client/caregiver communication when needed
Core Values (and What They Mean to Us)
Compassionate – You are self-less and are able to help and serve others.
Communicate – You share and receive critical information clearly, concisely and professionally ensuring the right actions are understood.
Collaborate – You proactively problem solve with others to deliver superior experiences.
Consistent – You always follow and execute the process.
Gratitude – You are grateful to be here and have the mindset of "get to" versus "have to".
Ideal Candidate Profile
2–5 years experience in operations, admin, or business support
Strong working knowledge of tools like Microsoft Office (especially Excel), CRMs, and communication platforms
Excellent attention to detail and follow-through
Self-starter with a drive to improve processes and reduce inefficiencies
Strong organizational, documentation, and execution skills
Comfortable navigating multiple systems and adapting as needed
Wants to grow with the company over time
What This Role Is Not
You won’t manage people initially — but your impact will be felt company-wide
You won’t just follow a checklist — you’ll be asked to create and refine them
To Apply
Please send your resume and cover letter to ralph@homecarebook.com
Complete this Culture Index survey as part of your application:
https://go.cultureindex.com/s/1AB7410000
- Location:
- Dallas
- Salary:
- $55,000 - $70,000 per year
- Category:
- Business
