Overview

Kimley-Horn is looking for a Bentley Support Lead and Trainer to join our Raleigh, North Carolina office! This is not a remote position. Responsibilities

This position will support project teams using Bentley software across the firm through technical support, training and managing CAD standards. The selected candidate will: LeadershipMentor and train CAD team partners utilizing best practices for Bentley software productsProvide technical direction to 12 geographic CAD Support Specialists: coordinate knowledge sharing, backlog, and priorities Training Design learning paths, deliver live/virtual workshops, create video tutorials, coordinate with our software partners to do the sameThese training courses will cover various disciplines and skill levels with a major emphasis on roadway and surface water practices SupportSupport various project teams' utilization of Bentley engineering software from 3D modeling into design, production, and asset managementSolve complex ORD modeling, annotation, terrain, or corridor issues escalated from production teams and coordinate directly with software vendors as neededCoordinate with CAD teams for timely software upgrades and deployment of Bentley OpenRoads Designer, Microstation and other Bentley software StandardsDefine and maintain feature definitions, annotation groups, DGNLIBs, report styles, and workspace configurationsValidate client-specific and KH CAD standardsProvide support and direction for workspace development amongst project teamsHelp teams transition to ProjectWise and identify existing team’s needs and opportunities Project ManagementParticipate in project kick offs to set modeling strategies; conduct periodic model health checks and peer reviews to enforce standards.Create documented guidance and real-time support for KH helpdesk regarding Bentley support topics Technical LeadershipPilot new Bentley releases, Civil add ins, and custom tools; assess ROI and hand off deploy ready packages to production teamsRecommend emerging tools and strategies to improve work efficiencyCoordinate with IT developers to solve project related problemsMonitor application performance, license pools, and server utilization; recommend scaling or optimization actions.Track defect/root cause trends, run post incident reviews, and sponsor automation to reduce repetitive tasks.Actively work with project teams to understand their needs and create innovative solutions that can be crafted internally with internal teams or placed on software vendors roadmaps Qualifications

Bachelor's or Master's degree in the field of Civil Engineering 10+ years of experience in civil engineering design with relevant ORD experience working on large-scale roadway projects, complex drainage projects, and digital delivery principles Experience with developing training content, troubleshooting CAD issues, and training CAD users In-depth knowledge of Bentley design programs Experience training, supporting, and mentoring technical staff Experience with backend implementation of DOT and municipal CAD standards Effective communication skills Experience mentoring or leading distributed support teams Familiarity with OpenRoads SDK, or OpenRoads APIs a plus