Allen Turner Automotive is seeking a results-driven and experienced Service Manager to lead our high-performing service team at Allen Turner Hyundai in Pensacola. This is a great opportunity for a dynamic, motivated leader with a strong background in service management and a passion for delivering an exceptional customer experience.

The ideal candidate will demonstrate exceptional leadership, communication, and organizational skills, with a proven ability to enhance customer satisfaction, streamline service operations, and drive overall team performance. A commitment to excellence, a customer-first mindset, and the ability to thrive in a fast-paced environment are essential for success in this role.

BENEFITS

• Medical, dental, and vision insurance
• Long and short-term disability and life insurance
• Matching 401(k) plan & profit sharing
• Paid vacation & holidays
• 5-day work week
• Employee purchase program
• Employee events and recognitions such as service awards, holiday parties, food truck Fridays, etc.
• A friendly, professional work environment
• Opportunities to advance within the company

JOB DUTIES

• Lead, manage, and motivate a team of service technicians and customer service representatives.
• Oversee the daily operations of the service department, ensuring efficiency and quality standards are met.
• Develop and implement strategic plans to improve service delivery and customer satisfaction.
• Analyze service performance data and implement corrective actions as needed.
• Ensure compliance with safety regulations, industry standards, and company policies.
• Manage inventory, equipment, and supplies to ensure the department’s smooth operation.
• Cultivate and maintain strong relationships with customers, addressing inquiries and resolving service-related issues.
• Prepare and manage department budgets, ensuring profitability and cost control.
• Drive continuous improvement initiatives, fostering a culture of excellence and accountability within the team.
• Flexibility to handle additional responsibilities as needed to support the business and adapt to evolving needs.
•  

Job Qualifications:

• 5+ years Automotive Service management experience
• Proven ability to lead and develop teams, with a focus on service excellence and operational efficiency.
• Strong problem-solving, analytical, and decision-making skills.
• Exceptional communication and interpersonal abilities.
• Ability to manage budgets and financial reports effectively.
• Familiarity with service software systems and tools.
• Valid driver’s license and reliable transportation.
• Willing to submit to pre-employment drug screen and background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.