The Client Experience Specialist recognizes specific client needs and problem solves client issues quickly and courteously. This position is key to attaining high Customer Service Index scores (CSI). The person we are looking for will be the face of the company as they greet the customers upon entering the Service Department.. We are looking for a dynamic personality that takes the customer experience to the next level!

The ideal candidate has a high school diploma or GED and retail and/or customer service experience. Automotive dealership experience preferred. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

Responsibilities

• Helps with clerical/office tasks, such as answering phones, making Service Appointments and attending to guests needs
• Ensures that the customer experience is top priority
• Handles all Loaner/Rentals
• Performs other duties as assigned.

Qualifications

• High school diploma or GED required.
• Bilingual is a plus but not required.
• Retail and/or customer service experience required.
• Neat, clean, and professional appearance
• Helpful attitude and friendly demeanor
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Highly trustworthy and safety conscious
• Good computer and internet skills

Excellent Benefits Include:

Health Insurance with Employer Contribution

Company Paid Life Insurance

401k with Employer Match

Dental and Vision Insurance