Position Summary:

As an Assistant General Manager of a newly built Element by Marriott, you will play a pivotal role in launching and operating a modern, eco-conscious, extended-stay hotel. You will support the General Manager in overseeing all daily operations, drive guest satisfaction, build and train a new team, and uphold the Element brand’s focus on wellness, balance, and sustainability.

• Assist with the pre-opening process, including vendor coordination, pre-opening checklists, FF&E delivery, and systems implementation.
• Recruit, train, and onboard all department staff with a focus on Element brand standards.
• Help ensure operational readiness for soft and grand openings, including trial stays and service rehearsals.

• Supervise daily hotel operations, ensuring service excellence across front desk, housekeeping, maintenance, and food & beverage (Grab-n-Go, Rise breakfast, etc.).
• Monitor and manage guest experience, handle escalations, and resolve service issues promptly.
• Implement Marriott brand standards and ensure compliance with Element’s sustainability initiatives.
• Assist with inventory control, ordering, staffing, and scheduling across departments.

• Build a positive, performance-driven culture aligned with the Element brand values.
• Train, mentor, and develop supervisors and line-level employees.
• Lead shift meetings and ensure staff adherence to policies, procedures, and service standards.

• Ensure a seamless, wellness-focused guest experience aligned with Element’s positioning (e.g., healthy breakfast, eco-friendly amenities, in-room kitchens, fitness offerings).
• Monitor guest feedback on platforms like Marriott GSS, TripAdvisor, and take corrective action as needed.
• Partner with Sales and Marketing to support promotional initiatives and local partnerships.

Financial & Administrative Duties:

• Assist with budgeting, payroll, and cost control.
• Support daily reporting, month-end processes, and Marriott systems (e.g., MARSHA, GXP, Lightspeed, and Profit Sword).
• Ensure compliance with local, state, and brand health & safety regulations.
  

The AGM must fully embody and implement Element’s core values:

• Sustainability: Promote eco-conscious practices in operations and guest services.
• Balance & Wellness: Champion a wellness-minded environment through fitness, healthy F&B, and clean design.
• Long-Stay Comfort: Ensure the delivery of thoughtful amenities like in-room kitchens, laundry access, and social spaces.
  

• Competitive salary and performance bonus
• Health, dental, and vision insurance
• Marriott employee travel discounts
• Professional development and growth opportunities

• Bachelor’s degree in Hospitality Management or related field (preferred).
• 3+ years of hotel management experience; Marriott brand experience a strong plus.
• Familiarity with opening a hotel or a new build property preferred.
• Strong leadership, interpersonal, and organizational skills.
• Ability to multitask in a fast-paced, dynamic environment.
• Proficient in Microsoft Office and hotel property management systems (e.g., Lightspeed, Profit Sword, GXP).
• Flexible schedule, including nights, weekends, and holidays as required.